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- Tasks: Handle escalations and manage tickets while providing top-notch technical support.
- Company: Reputable Managed Service Provider in Greater London with a diverse team.
- Benefits: 70% remote work, competitive salary, and a focus on professional growth.
- Why this job: Join a proactive team and make a real difference in client services.
- Qualifications: Minimum 3 years' experience in technical support and strong troubleshooting skills.
- Other info: Embrace diversity and enjoy a collaborative work environment.
The predicted salary is between 36000 - 60000 £ per year.
A reputable Managed Service Provider in Greater London is looking for an experienced Service Desk Engineer to join their technical support team. This role offers a 70% remote work schedule and involves handling escalations, managing tickets end to end, and collaborating with a diverse client base.
Ideal candidates should have:
- a minimum of 3 years' experience
- strong troubleshooting skills
- a customer-first approach
Join a team that values diversity and a proactive mindset as you help improve client services.
Senior Service Desk Engineer - Remote/On-site MSP employer: The Bloomsbury
Contact Detail:
The Bloomsbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Engineer - Remote/On-site MSP
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in MSPs. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life scenarios where you’ve solved complex issues. We want to hear how you’ve made a difference for clients!
✨Tip Number 3
Show off your customer-first approach! During interviews, share examples of how you’ve gone above and beyond for clients. It’s all about demonstrating that you care about their experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Service Desk Engineer - Remote/On-site MSP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Desk Engineer. Focus on your troubleshooting skills and any relevant achievements that showcase your customer-first approach.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Mention your experience with escalations and ticket management, and how you can contribute to our diverse client base.
Showcase Your Proactive Mindset: In your application, give examples of how you've taken initiative in previous roles. We love candidates who can think ahead and improve client services, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at The Bloomsbury
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills and troubleshooting methods. Be prepared to discuss specific scenarios where you've successfully resolved issues, as this will showcase your experience and problem-solving abilities.
✨Showcase Your Customer-First Approach
Since the role emphasises a customer-first mindset, think of examples where you've gone above and beyond for clients. Highlighting your commitment to excellent service will resonate well with the interviewers.
✨Familiarise Yourself with the Company
Research the Managed Service Provider and understand their client base and services. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company and its mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you handle escalations and manage tickets. Practise articulating your thought process and decision-making in these situations, as it will show your ability to work under pressure and collaborate effectively.
