At a Glance
- Tasks: Support the Commercial Waste team with customer enquiries and administrative tasks.
- Company: Join a forward-thinking Local Authority focused on efficient, customer-centric services.
- Benefits: Flexible working hours, inclusive culture, and opportunities for continuous improvement.
- Other info: Ideal for proactive individuals who thrive in fast-paced settings.
- Why this job: Make a difference in your community while developing valuable skills in a dynamic environment.
- Qualifications: Strong customer service skills and experience in administration or business support.
The predicted salary is between 25000 - 30000 £ per year.
You will provide day-to-day administrative and customer support to the Commercial Waste team, ensuring smooth service delivery and high levels of customer satisfaction.
- Handling customer enquiries via telephone, email, and written correspondence
- Providing administrative support including data entry, record keeping, and document management
- Liaising with waste contractors regarding new, amended, and cancelled services
- Monitoring missed collections and service issues, ensuring timely resolution
- Managing Waste Transfer Notes in line with legislative requirements
- Maintaining sales trackers and supporting service reporting
- Assisting customers with account queries, payments, and direct debit setup
- Supporting basic debt recovery processes and maintaining accurate records
- Ensuring compliance with GDPR and internal data management policies
We are recruiting for a Commercial Waste Support Officer to join a busy Local Authority team delivering essential environmental services. This role is ideal for an experienced administrator with strong customer service skills who can support a fast-paced, revenue-generating service focused on customer retention and operational efficiency.
- Previous experience in an administrative or business support role
- Strong customer service and communication skills
- Good working knowledge of Microsoft Office and databases
- High attention to detail and ability to manage multiple tasks
- Experience handling customer queries, complaints, or service issues
- Understanding of GDPR and data handling best practices
- Proactive, organised, and able to work collaboratively
You will be joining a forward-thinking Local Authority committed to delivering efficient, customer-focused services. The Commercial Waste team plays a key role in generating income while maintaining high service standards across the borough. Flexible working, inclusion, and continuous improvement are at the core of how the organisation operates.
Commercial Waste Support Officer in London employer: The Bloomsbury
Join a forward-thinking Local Authority that prioritises efficient, customer-focused services and values flexible working and inclusion. As a Commercial Waste Support Officer, you will be part of a dynamic team dedicated to maintaining high service standards while enjoying opportunities for professional growth and development in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Waste Support Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Bloomsbury. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Bloomsbury before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Waste Support Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Bloomsbury:Your cover letter is your chance to shine! Tell us why you want to work at The Bloomsbury specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Bloomsbury!
How to prepare for a job interview at The Bloomsbury
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
