Bloomsbury Surgery needs a receptionist to cover maternity leave in its reception team for 12 months from December 2026. The work centres on patient contact, both face-to-face and by phone, with appointment booking, prescription requests and incoming correspondence. It is a full-time, Monday to Friday post in a busy practice, with some flexibility around hours. Previous GP reception experience is required, and experience of EMIS Web is desirable.
What the job involves
- Deal with patient enquiries face-to-face, by telephone and electronically
- Book, cancel and rearrange appointments in line with practice procedures
- Process prescription and other patient requests
- Answer incoming calls and take and pass on messages accurately
- Handle incoming correspondence, electronic tasks and administrative requests
- Update patient information on the clinical system and register new patients
- Signpost patients to the most suitable member of the practice or wider healthcare team
- Deal sensitively with anxious, distressed or frustrated patients
- Support the processing of referrals, forms and general practice administration
- Provide administrative support to GPs, nurses and other clinicians
- Communicate with hospitals, pharmacies and other healthcare organisations
- Greet patients and visitors in a friendly, professional manner
Qualifications
- Good standard of general education, including English and Maths or equivalent
Experience
- Previous experience working as a receptionist within a GP practice
- Experience dealing with patients face-to-face and by telephone
- Experience using GP clinical systems
- Experience of appointment booking and general practice administration
Skills & knowledge
- Good communication and interpersonal skills
- Good organisational and administrative skills
- Managing a busy workload and prioritising competing demands
- Understanding of patient confidentiality
- Working effectively as part of a team
Other
- Reliable, professional and flexible approach to work
Nice to have
- Experience using EMIS Web
- Experience of electronic prescribing and processing prescription requests
- Knowledge of NHS primary care and general practice procedures
- Experience dealing with electronic correspondence and clinical or administrative tasks
- Customer service, administration or healthcare-related qualification
- Relevant training in confidentiality, information governance or customer service
- Experience in a busy Central London or similarly fast-paced GP practice
What’s offered
- Some flexibility around working hours
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Temporary GP Receptionist - Maternity Cover in City of London employer: The Bloomsbury Surgery
Bloomsbury Surgery is an excellent employer, offering a supportive and collaborative work environment in the heart of Central London. Our team thrives on providing exceptional patient care, and we prioritise employee growth through ongoing training and development opportunities. With a friendly atmosphere and a commitment to work-life balance, we ensure that our staff feel valued and empowered in their roles.
