EU/UK Onboarding Enablement Program Manager

Overview

as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We\’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

We\’re looking for an Enablement Program Manager to join our Sales Onboarding team and lead onboarding and ramp enablement for Square\’s EU and UK sales reps (SDRs, BDRs, AEs, AMs, and Field Sales AEs). This role will own the strategy, design, and execution of scalable, new hire enablement programs for teams responsible for acquiring new sellers and retaining and growing existing sellers. You will collaborate closely with Sales Leadership, Sales Ops, Product Marketing, and cross-functional partners to ensure reps are equipped with the knowledge, tools, and training needed to succeed in a complex, fast-paced sales environment.

Responsibilities

• Design and implement a 30/60/90-day onboarding experience tailored to each sales motion, blending live instruction, digital content, lead coaching, and in-field application.
• Partner with Sales Leadership to define success metrics, identify capability gaps, and continuously evolve new hire training content based on rep performance and business needs.
• Create and manage new hire assets such as playbooks, certification programs, and manager toolkits.
• Collaborate with Program Managers, Enablement peers, and cross-functional stakeholders to ensure onboarding content is up-to-date, accessible, and globally aligned.
• Analyze program effectiveness using data and feedback loops; adjust training plans and rollout strategies accordingly.

Qualifications

• 4+ years in Sales and/or Sales Enablement Program Management or Learning & Development supporting outbound sales teams.
• Deep understanding of how to build and scale onboarding programs that reflect real-world sales processes and scenarios.
• Strong instructional design instincts with the ability to convert strategic objectives into tactical learning.
• Excellent project management skills; comfortable aligning multiple stakeholders across Sales, Ops, and Product teams.

Equity and Inclusion

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We evaluate all employees and job applicants consistently, based solely on the core competencies required of the role, and without regard to any legally protected class. We’re committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. Applicants may share needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

About Block and Square

Since 2009, the world of commerce has evolved, and Square has expanded from payments to software and integrated, omnichannel solutions. Our brands include Square, Cash App, Afterpay, TIDAL, Bitkey, Proto, and more, all aimed at expanding access to the global economy.