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- Tasks: Be the friendly voice for clients, solving queries in German and English.
- Company: Join a supportive fintech firm focused on people and growth.
- Benefits: Enjoy a ÂŁ33,000 salary, healthcare, and tasty office lunches.
- Why this job: Kickstart your career in fintech with training and progression opportunities.
- Qualifications: Fluent in German and English, with strong communication skills.
- Other info: No fintech experience needed; just bring your customer service vibe!
The predicted salary is between 19800 - 33000 ÂŁ per year.
This role is ideal for a German‑speaking candidate who wants to break into the fintech industry, develop strong commercial and client‑facing skills, and grow within a supportive, people‑focused business.
Responsibilities:
- Act as a first point of contact for clients, responding to queries in a professional and timely manner.
- Handle inbound calls and other communications in German, then relay and document information in English for non‑German‑speaking colleagues.
- Translate client needs and queries clearly and accurately between German and English.
- Build strong relationships with clients by providing friendly, efficient, and solution‑focused support.
- Work closely with internal teams (such as Sales, Recoveries, and Analytics) to resolve issues and follow up on client requests.
- Maintain accurate records of client interactions and help identify recurring issues or process improvements.
- Contribute to a positive, collaborative team culture in a fast‑paced office environment; comprehensive training provided with ongoing learning and development support.
- Clear opportunities to progress into areas such as Sales, Recoveries/collections, Analytics and other operational functions.
Qualifications & Skills:
- Support to "mould" your career path according to your strengths and interests.
- This is an entry‑level position for someone keen to start a career in fintech in a client‑facing role.
- You will provide high‑quality customer care to a range of clients, using your German and English language skills to support the wider team and ensure an excellent client experience.
- Fluency in German and English (spoken and written).
- Proficient in Excel.
- Strong communication and interpersonal skills.
- Customer‑focused mindset with a professional and friendly manner.
- Ability to multitask, prioritise, and stay organised in a busy environment.
- Eagerness to learn about fintech products and services.
- No prior fintech experience required; any customer service experience is a plus.
Benefits:
- ÂŁ33,000 base salary.
- Vitality healthcare.
- Pension scheme.
- Season ticket loan.
- Food provided in the office, including catered Friday lunches.
- A reputable and growing fintech firm with a strong track record and a leadership team known for investing in and supporting their people.
- The company offers extensive training and clear opportunities to shape your long‑term career across different business areas.
Customer Care Specialist - German Speaker in City of Westminster employer: The Block
Contact Detail:
The Block Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist - German Speaker in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry, especially those who work at companies you're interested in. Use LinkedIn to connect and don't be shy about asking for informational chats – it’s a great way to learn and get your foot in the door.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that Customer Care Specialist role. Prepare a short introduction about yourself, highlighting your language skills and customer service experience, so you can impress them on the spot.
✨Tip Number 3
Show off your skills! If you get the chance to attend job fairs or networking events, bring along examples of your work or even a portfolio. This will help you stand out and demonstrate your commitment to providing excellent customer care.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals ready to dive into the fintech world. Make sure to keep an eye on our careers page and apply directly – it shows you’re serious about joining our team!
We think you need these skills to ace Customer Care Specialist - German Speaker in City of Westminster
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about using your German and English skills, make sure to highlight your fluency in both languages. Use clear examples of how you've communicated effectively in both languages in previous roles or experiences.
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Mention specific skills or experiences that relate directly to customer care and client-facing roles, as this will show us you're a great fit!
Be Personable: We love a friendly vibe! When writing your application, let your personality shine through. Use a warm tone and express your eagerness to help clients and work within a supportive team environment.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at The Block
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure you're comfortable switching between the two languages. Practise common customer service scenarios in both languages to ensure you can respond confidently during the interview.
✨Know the Fintech Basics
Even if you don't have prior fintech experience, it's essential to familiarise yourself with basic fintech concepts and terminology. This will show your eagerness to learn and help you engage more effectively with the interviewers about the industry.
✨Demonstrate Your Customer Care Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight how you handled difficult situations, built relationships, and resolved issues, as these are key aspects of the role.
✨Show Your Team Spirit
This position values collaboration, so be ready to discuss how you've worked well in teams before. Share instances where you contributed to a positive team culture or helped colleagues, as this aligns with the company's people-focused ethos.
