Head of Care

Head of Care and Clinical Operations

Location: London or East Midlands
Salary/Package: £60,000–£69,000
Contract: Permanent | Hours: 9am–5pm
Working Pattern: Hybrid | Travel: Regular national travel required

About Us

At 360 Care Group, we are a growing specialist provider of community care, supported living, complex care, children’s services and respite support across the UK.

We are passionate about delivering high-quality, person-centred care that enables people to live safer, healthier and more independent lives.

Quality, safety and continuous improvement are at the heart of everything we do.

Our values of Building Trust, Listening, Exceeding Expectations, Empowering Independence and Pioneering guide how we work with the people we support, their families and our teams.

About the Role

We are looking for an experienced Head of Care and Clinical Operations to join our senior leadership team and support the continued growth of 360 Care Group.

Reporting to the Head of Governance & Clinical Strategy, you will lead and support Registered Managers, Regional Managers and operational leaders, with responsibility for quality, safety, service performance and continuous improvement.

The role includes increasing Nominated Individual responsibility following successful completion of probation, alongside regular national travel to our services.

• Key Duties
• Provide visible, values-led leadership across care and operational services.
• Lead, support and hold Registered Managers, Regional Managers and operational leaders accountable for performance, quality and service delivery.
• Maintain oversight of safeguarding, serious incidents, risk and regulatory compliance, ensuring concerns are appropriately escalated and resolved.
• Ensure care plans, risk assessments, behaviour support plans, audits and quality checks are effective, current and embedded in practice.
• Monitor quality, performance and operational data to identify risks, trends, variation and opportunities for improvement.
• Ensure learning from incidents, safeguarding concerns, audits and feedback is translated into meaningful and measurable improvement.
• Oversee workforce safety, staffing levels, competence, training, supervision and workforce risks across services.
• Ensure services remain CQC inspection-ready and regulatory requirements are understood, met and evidenced.
• Maintain oversight of governance information, including incidents, safeguarding, complaints, audits, quality indicators, actions and service risks.
• Build effective relationships with commissioners, local authorities, families and multidisciplinary professionals.
• Develop managers through coaching, professional challenge, reflective practice and succession planning.
• Monitor service performance and sustainability, challenging decisions where quality, safety or continuity of care could be compromised.
• Work collaboratively across Care, Clinical, Governance, Coordination and wider operational teams to ensure clear ownership and effective decision-making.
• Take on increasing Nominated Individual responsibilities across services following successful completion of probation.
• Participate in senior on-call arrangements and act as a senior point of escalation where significant operational, safeguarding or quality risks arise.
• Person Requirements

Essential

• Senior management experience within regulated health or social care.
• Experience managing managers and multiple services.
• Strong knowledge of safeguarding, serious incidents, risk, quality improvement and regulatory assurance.
• Good understanding of CQC and inspection requirements.
• Experience assessing care planning, risk, staffing, competence and supervision.
• Experience within mental health, CAMHS, behavioural challenges or complex care environments.
• Strong analytical and evidence-led approach.
• Excellent communication, decision-making and influencing skills.
• Experience using care management systems and an openness to digitalisation.
• Resilience and emotional intelligence when dealing with pressure, conflict and serious incidents.
• Confidence to support, challenge and act decisively, while maintaining accountability and ownership.
• Full UK driving licence and willingness to travel regularly.
• Willingness to participate in senior on-call arrangements.

Desirable

• Registered Manager experience.
• NMC, Social Work England or equivalent professional registration.
• RMN or RNLD qualification.
• Head of Service or equivalent multi-service experience.
• Experience of serious incident investigations, inquests, enforcement or complex safeguarding.
• Experience in CAMHS, mental health, learning disability, autism, complex care or supported living.
• Our Benefits
• 30 days annual leave, including bank holidays
• An additional day off for your birthday
• Increased annual leave with length of service
• Car allowance (as part of offered package)
• Employee Assistance Programme (EAP)
• Blue Light Discount

Safer Recruitment

360 Care Group is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

All appointments are subject to safer recruitment checks, including satisfactory references, employment history and right to work verification.

This role requires an Enhanced DBS check.

Equality, Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone is treated with dignity, fairness and respect.

We welcome applications from all backgrounds and make recruitment decisions based on skills, experience, values and potential.

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