At a Glance
- Tasks: Assist patients with inquiries and provide excellent customer service in a friendly environment.
- Company: Join the supportive team at The Blandford Group Practice, rated 'Outstanding' by CQC.
- Benefits: Enjoy 5 weeks annual leave, NHS pension, enhanced sick leave, and free parking.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Good communication skills and a willingness to learn; no health background required.
The predicted salary is between 21150 - 25850 £ per year.
We have a vacancy for a Patient Services Assistant to join our friendly and supportive team. We are based in the beautiful market town of Blandford Forum, a short drive from Wimborne, Poole, Dorchester and Bournemouth.
As a Patient Services Assistant you would be expected to deal with inquiries from patients via telephone, email and online requests. If you don't have a health background don't worry, we will provide a tailored training program. The role is based across our three sites, so you must be able to drive and have access to a car.
We are ideally looking for someone who is willing to work 31 hours with the following work pattern: Monday 8am-7pm, Tuesday 2pm-7pm, Thursday 1pm-7pm and Friday 8am to 7pm.
Main duties of the job:
- To take telephone and online requests from patients and accurately record all essential information on the clinical system.
- To answer/make telephone calls in a professional manner, ensuring important/appropriate information is documented and redirected accordingly and to accurately take messages.
- To provide accurate and up to date information to answer the enquiries of patients and visitors, where necessary seeking the advice of others, and responding to and/or redirecting all patient and visitor requests accordingly.
- To accurately maintain and update appointment systems, booking in patients and visitors.
- To ensure Reception, waiting areas, notice boards and clinical rooms are maintained in a clean and tidy state.
- Register new patients and process patient data on the computer and in medical records.
- Receive, assist and signpost patients to the appropriate service or healthcare professional.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
About us:
At The Blandford Group Practice, we continually strive to create a workplace culture that parallels our core values focusing on ethical attitude, open communication, and strategic & continuous self-development. We are an inclusive and diverse workplace that empowers our team to work collaboratively to complete their best work for the benefit of the local community.
What can we offer?
- 5 weeks pro rated annual leave plus Bank Holidays.
- Enrolment into the NHS Pension.
- Enhanced sick leave once passed probation.
- Eyecare Vouchers.
- Free parking at all sites.
- Annual pay review.
If you're keen to make a difference to the lives of others and want to join a dedicated and friendly NHS team that offers NHS terms and conditions and pension scheme, we'd love to hear from you!
Patient Services Assistant in Blandford Forum employer: The Blandford Group Practice
At The Blandford Group Practice, we pride ourselves on being an outstanding employer, offering a supportive and inclusive work environment that values ethical attitudes and open communication. Our dedicated team enjoys excellent benefits, including generous annual leave, access to the NHS pension scheme, and opportunities for professional development, all while serving the local community in the charming settings of Blandford and Child Okeford. Join us to be part of a collaborative team that is committed to delivering high-quality patient care and continuous self-improvement.
Contact Details:
The Blandford Group Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Assistant in Blandford Forum
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like The Blandford Group Practice.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at The Blandford Group Practice.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like The Blandford Group Practice, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Services Assistant in Blandford Forum
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at The Blandford Group Practice.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at The Blandford Group Practice.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to The Blandford Group Practice. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at The Blandford Group Practice. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at The Blandford Group Practice
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research The Blandford Group Practice’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
