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For Companies At a Glance
- Tasks: Be the friendly voice for customers, resolving queries and ensuring satisfaction.
- Company: Join a local printing company known for exceptional customer experiences.
- Benefits: Earn £12.21 per hour with flexible hours and full training provided.
- Why this job: Make a real difference by helping customers and building strong relationships.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Enjoy a supportive team environment with opportunities for growth.
Location: Ilkeston, Derby
Contract: Part/Full Time
Salary: £12.21 per hour
Hours: 20-37.5 hours per week (Monday - Friday)
About Us
We are a local printing company and pride ourselves on delivering exceptional customer experiences and building strong relationships with our clients. We’re looking for a friendly, reliable Customer Service Assistant to join our team and help us continue to provide top-quality support to our customers.
Key Responsibilities
- Be the first point of contact for incoming calls and respond promptly and professionally to customer enquiries via phone, email, and other channels.
- Maintain customer records and update information as required.
- Resolve issues and complaints with empathy and efficiency.
- Be flexible to the needs of the business and assist other departments.
- Provide feedback and suggestions to improve customer satisfaction.
About You
- Has excellent communication and problem‑solving skills.
- Enjoys helping people and can stay calm under pressure.
- Is organized, detail-oriented, and able to multitask.
- Has basic computer literacy (e.g., Microsoft Office, CRM systems).
- Previous experience in customer service or print knowledge is preferred but not essential.
What We Offer
- A supportive and friendly team environment.
- Full training.
- Free on-site parking.
How To Apply
Please send your CV and a short cover letter explaining why you’d be a great fit for the role to alison.mcwilliam@blackfishgroup.co.uk
Customer Service Assistant employer: The Blackfish Group
Contact Detail:
The Blackfish Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
When you’re applying for the Customer Service Assistant role, make sure to highlight your communication skills. We want to see how you can connect with customers and resolve their issues effectively, so share any relevant experiences that showcase your ability to stay calm under pressure.
✨Tip Number 2
Don’t just send in your CV and cover letter; follow up! A quick email or call can show us your enthusiasm for the role. It’s a great way to remind us of your application and demonstrate your proactive attitude.
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. We love candidates who can think on their feet, so be ready to discuss how you would handle specific customer enquiries or complaints.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our friendly team.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Make it personal and engaging, explaining why you’re the perfect fit for our Customer Service Assistant role. Don’t forget to mention your passion for helping people and any relevant experience!
Tailor Your CV: We want to see how your skills match up with what we’re looking for. Highlight your communication and problem-solving skills, and don’t shy away from mentioning any customer service experience you have. Make it easy for us to see why you’d be a great addition to our team!
Be Professional but Friendly: When writing your application, keep it professional but let your personality shine through. We’re all about building strong relationships, so showing us your friendly side can really make a difference!
Apply Through Our Website: To make sure your application gets to us quickly, apply through our website! It’s the easiest way for us to receive your CV and cover letter, and we can’t wait to hear from you!
How to prepare for a job interview at The Blackfish Group
✨Know the Company
Before your interview, take some time to research the printing company. Understand their values, services, and what sets them apart in customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Assistant, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved customer issues or handled enquiries, demonstrating your ability to communicate effectively.
✨Demonstrate Problem-Solving Abilities
Prepare for situational questions that assess your problem-solving skills. Think of specific instances where you faced challenges in customer service and how you resolved them. Highlight your empathy and efficiency in those situations to align with the company's focus on exceptional customer experiences.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.