Bistro and Events Assistant Manager

To assist in the effective management of all aspects of Bistro and Events operations to achieve high levels of customer service, effective stock control, high hygiene standards, and training of staff within the department.

Deputise for the Bistro and Events Manger in their absence in order to achieve consistency and high standards of performance and presentation.

MAIN DUTIES AND RESPONSIBILITIES

Bistro

• Assist with managing The Bistro on a day-to-day basis, ensuring that high standards are achieved
• Provide leadership and support to Food & Beverage Staff
• Assist the Bistro and Events Manager in ensuring all members of staff and volunteers are aware of daily duties and standards to be achieved
• Ensure that high levels of customer service are delivered in accordance with The Black Watch Castle & Museum’s standards
• Support the Bistro and Events Manager in maintaining, motivating, and training the team and providing induction to new team members
• Ensure that the opening and closing procedures of the Bistro are carried out
• Maximise sales through the motivating and training of team members
• Assist in developing and maintaining effective working relationships with the Kitchen Team
• Carry out end of day till reconciliation and record and report findings in accordance with company procedures
• Ensure that all equipment and areas are cleaned to a high standard and following the correct procedure
• Ensure compliance with all food hygiene regulations within the Bistro environment in accordance with company procedures
• Assist in maintaining a good working relationship with the local Environmental Health Officer
• Handle customer feedback effectively including customer comments and requests to the satisfaction of both the customer and The Black Watch Castle & Museum
• Attend and contribute to all daily/weekly team meetings
• Assist in ensuring points of sale are correct and effective
• Ensure that checking-in of deliveries is carried out accurately and correctly
• Work in line with the company Health & Safety Policy and Fire Evacuation Policy and proactively report and manage risks
• Corporate Events

Assist the Bistro and Events Manager in:

• Handling and responding to event enquiries
• Conduct client show rounds when required
• Assist with Corporate Events administration
• Work evening events in line with the rota
• Run events in the absence of the Bistro and Events Manager

Other Duties

• Any other reasonable duties as requested by Bistro and Events Manager
• This is not an exhaustive list of responsibilities, and the post holder will be expected to undertake other duties within the remit of the job and appropriate to their level of seniority as requested by their line manager.

PERSON SPECIFICATION:

Knowledge / Skills

Essential

• Supervisory/management skills
• Excellent organisation and time management skills
• Cash Handling
• Computer Literate

Desirable

• Working knowledge of security / fire / safety procedures

Experience / Qualifications / Training

Essential

• Experience in a customer led environment
• Experience of managing and supervising a team
• Experience of working directly with the public and delivering excellent customer service

Desirable

• Food Hygiene certificate, or willingness to work towards one
• Personal License holder, or willingness to become one
• HND or equivalent in Hospitality Management, Events Management or similar

Personal Qualities / Attitude

• Confident, approachable and professional manner
• Excellent standard of personal appearance
• Self-motivated, flexible, enthusiastic and reliable
• Ability to work under own initiative and as part of a team
• Ability to take responsibility for own actions and performance

Work Related Circumstances

• Must be willing to work flexible hours/days
• Must be willing to undertake relevant training and professional development
• Willing to learn about other departments within the company

Benefits:

• Generous holiday allowance (including 4 shut-down days over the Christmas and New Year period)
• Workplace pension scheme
• Free staff lunch
• Free on-site staff car parking
• Share of gratuities
• Free Museum entry for family and friends
• Employee discounts (20% off eligible purchases in the Bistro and Gift Shop)
• Attendance at company events
• Use of ASVA card/s to visit other member attractions free of charge
• Staff development opportunities

Job Types: Full-time, Permanent

Pay: £23,700.00 per year

Additional pay:

• Tips

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule: Day shift/Night shift #J-18808-Ljbffr