At a Glance
- Tasks: Lead the front-of-house team, ensuring guests have a memorable experience.
- Company: Join an award-winning pub group known for exceptional hospitality.
- Benefits: Enjoy paid breaks, discounts on food, and unique stay offers.
- Other info: Opportunities for career growth and personal development await you.
- Why this job: Be part of a vibrant team in a historic inn with character.
- Qualifications: Passion for customer service and leadership skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you:
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It's not just for you—your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (that's tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry—an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between—creating a wonderfully higgledy-piggledy gem brimming with character.
You’ll Fit Right Inn: As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike. From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives. If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn.
FOH Supervisor in Helmsley employer: The Black Swan Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With generous benefits like paid breaks, discounts on food and stays, and a supportive Lead-Inn development programme, employees are encouraged to grow and thrive in their roles. Located in the picturesque North of England and Wales, working here means being part of a multi-award-winning team dedicated to making people happy in some of the most beautiful destinations.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Supervisor in Helmsley
✨Tip Number 1
Get to know the pub scene! Visit local pubs, chat with staff, and soak up the atmosphere. This will not only give you insights into what makes a great pub but also help you connect with potential employers.
✨Tip Number 2
Network like a pro! Attend hospitality events or join online groups related to the industry. You never know who might have a lead on a Front of House Supervisor position that’s perfect for you.
✨Tip Number 3
Show off your personality! When you get an interview, let your enthusiasm for customer service shine through. Share stories about how you've made guests happy in the past—this is what we love to see!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining our award-winning team at The Inn Collection Group!
We think you need these skills to ace FOH Supervisor in Helmsley
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Front of House Supervisor role. Highlight your relevant experience and skills that align with our core values of respect, warmth, and customer focus. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there.
How to prepare for a job interview at The Black Swan Inn
✨Know the Company Inside Out
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect and customer focus, and think about how you can embody these in your role as a Front of House Supervisor. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Front of House Supervisor, your ability to create a warm and welcoming atmosphere is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting these moments will demonstrate your commitment to exceptional hospitality.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges you might encounter in a busy pub environment and how you would handle them. Practising these scenarios will help you respond confidently during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they celebrate successes. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
