At a Glance
- Tasks: Support the General Manager in daily operations and lead a passionate team.
- Company: Join an award-winning pub group known for exceptional hospitality.
- Benefits: Enjoy paid breaks, discounts, and a £1 stay at our Inns during off-peak months.
- Other info: Colleague accommodation available and opportunities for career growth.
- Why this job: Be part of a welcoming team that makes guests feel at home.
- Qualifications: Experience in food and hospitality with strong customer service skills.
The predicted salary is between 30000 - 42000 £ per year.
What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you:
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- Your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry—an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between—creating a wonderfully higgledy-piggledy gem brimming with character.
As an Assistant Manager you will be key to supporting the General Manager in ensuring that our Inn feels like a home away from home for our guests. Reporting directly to the General Manager, you will play a key role in leading the team, managing daily operations, and creating a welcoming and efficient environment for both staff and guests. In this role, you will work closely with the General Manager to oversee daily duties, lead a team to deliver company standards, and manage the Inn's day-to-day operations. You'll need to be hands-on and approachable, leading by example, and fostering a positive and collaborative atmosphere. You will handle everything from managing shift operations in our busy, fast-paced environment to conducting administrative tasks, liaising with Chefs, Management, and Suppliers. This includes stocktake and ordering, handling accounts management, and being available for occasional sleepovers and guest responses.
If you have a strong background in food and hospitality, a passion for customer service, and the ability to inspire and motivate a team, we think you'll fit right inn. This role encourages our assistant managers to lead, mentor, and create impactful results for the team.
Assistant Manager in Helmsley employer: The Black Swan Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With generous benefits like paid breaks, discounts on food and stays, and a supportive Lead-Inn development programme, employees are encouraged to grow and thrive in their roles. Located in the picturesque North of England and Wales, working here means being part of a multi-award-winning team dedicated to making people happy in some of the most beautiful destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Helmsley
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your experience in hospitality and how you can contribute to creating that warm atmosphere they value.
✨Tip Number 3
Be ready to share your ideas! Think about how you can enhance customer service or improve team dynamics. Bringing fresh ideas to the table shows you're proactive and genuinely interested in making the Inn a better place for everyone.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Assistant Manager in Helmsley
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Assistant Manager role. Highlight your relevant experience in food and hospitality, and how you embody our core values of respect, warmth, and customer focus.
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for our team at The Inn Collection Group.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you about joining our award-winning team.
How to prepare for a job interview at The Black Swan Inn
✨Know the Company Inside Out
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Hospitality Skills
As an Assistant Manager, you'll need to demonstrate your experience in food and hospitality. Prepare specific examples from your past roles where you've successfully led a team or improved customer service. This will highlight your ability to inspire and motivate others, which is key for this position.
✨Be Hands-On and Approachable
During the interview, convey your hands-on approach to management. Share stories that illustrate how you've created a welcoming environment for both staff and guests. This will resonate well with their emphasis on creating a home away from home atmosphere.
✨Prepare Questions That Matter
Think of insightful questions to ask at the end of your interview. Inquire about their Lead-Inn development program or how they celebrate team successes. This shows that you're not just interested in the role but also in growing with the company and contributing to its success.
