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- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub atmosphere.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Why this job: Be the friendly face that makes every guest's visit warm and unforgettable.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
- Other info: Explore beautiful locations with discounts and enjoy excellent career development opportunities.
The predicted salary is between 13 - 16 £ per hour.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry—an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between—creating a wonderfully higgledy-piggledy gem brimming with character.
You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.
Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!
If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…
*Age-related pay rates apply for Under 21s.*
Front of House Team Member employer: The Black Swan Inn
Contact Detail:
The Black Swan Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Get to know the pub culture! Spend some time in pubs similar to The Inn Collection Group. Chat with staff and customers to understand what makes a great experience. This will help you connect during interviews and show your genuine interest.
✨Tip Number 2
Practice your people skills! Role-play common scenarios you might face as a Front of House Team Member. Whether it’s handling a tricky customer or recommending a drink, being prepared will boost your confidence and impress potential employers.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team or interview, let your warmth and enthusiasm shine through. Remember, they’re looking for someone who fits into their friendly atmosphere, so be yourself!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and can easily keep track of your applications. Let’s get you that Front of House role!
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Front of House role. Highlight any relevant experience you have in customer service or hospitality, and connect it back to our core values like warmth and respect. This shows us that you understand what we’re all about!
Be Specific About Your Skills: Don’t just list your skills—give us examples! Whether it’s handling busy shifts or creating memorable guest experiences, specific anecdotes can really help us picture you in action. We love hearing about how you’ve made people happy in the past!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success! It’s super easy, and you’ll find all the info you need about the role and our amazing team. Plus, it shows us you’re serious about joining our Inn family!
How to prepare for a job interview at The Black Swan Inn
✨Know the Company
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for customer service and hospitality. Share specific examples from your past experiences where you went above and beyond to make someone’s day better. This will demonstrate that you have the right attitude and passion for the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain situations, like dealing with a difficult customer or managing a busy shift. Think of a few scenarios in advance and how you would respond. This shows that you can think on your feet and are ready for the fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This not only shows your interest but also helps you determine if this is the right fit for you.
