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- Tasks: Welcome guests and lead a team to create memorable experiences.
- Company: Historic inn in York, known for exceptional hospitality.
- Benefits: Enjoy various employee perks and a supportive work environment.
- Why this job: Be part of an award-winning team and make a real impact.
- Qualifications: Strong customer service skills and leadership qualities required.
- Other info: Fast-paced environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A historic inn located in York and North Yorkshire is seeking a Front of House Supervisor to ensure a warm and memorable guest experience. This role involves welcoming guests, overseeing service, and leading the team to thrive in a fast-paced environment.
Ideal candidates possess strong customer service skills, problem-solving abilities, and leadership qualities. Join this award-winning team to deliver exceptional hospitality and enjoy various employee benefits.
Front of House Supervisor — Lead Warmth & Service employer: The Black Swan Inn
Contact Detail:
The Black Swan Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor — Lead Warmth & Service
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, especially how they prioritise guest experience. This will help you tailor your responses and show that you're a perfect fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think of common challenges in hospitality and how you'd handle them. Being able to demonstrate your problem-solving skills on the spot can really impress the hiring team.
✨Tip Number 3
Show off your leadership qualities during the interview. Share examples of how you've motivated a team or improved service in previous roles. They want to see that you can lead with warmth and create a positive atmosphere.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining this award-winning team in delivering exceptional hospitality.
We think you need these skills to ace Front of House Supervisor — Lead Warmth & Service
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you create memorable experiences for guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for strong customer service skills and leadership qualities, so give us examples that showcase these traits in action!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Remember, we’re busy too, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at The Black Swan Inn
✨Know the Inn Inside Out
Before your interview, do some research on the historic inn. Familiarise yourself with its history, values, and any recent news. This will not only impress the interviewers but also help you understand how to align your customer service approach with their ethos.
✨Showcase Your Leadership Skills
As a Front of House Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your problem-solving abilities and how you can motivate others in a fast-paced environment.
✨Practice Warm Welcomes
Since the role focuses on delivering warmth and service, practice your greeting and welcoming techniques. Think about how you would make guests feel special and valued. Role-playing with a friend can help you refine your approach and boost your confidence.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
