At a Glance
- Tasks: Lead the front-of-house team, ensuring exceptional service and guest satisfaction.
- Company: Join an award-winning pub group known for its warm hospitality and stunning locations.
- Benefits: Enjoy paid breaks, birthday holidays, and discounts on food and stays.
- Other info: Opportunities for career growth and a supportive team culture.
- Why this job: Be part of a historic inn where your leadership makes a real difference.
- Qualifications: Passion for customer service and experience in a fast-paced environment.
The predicted salary is between 22000 - 26000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you - your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (...that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry- an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between-creating a wonderfully higgledy-piggledy gem brimming with character.
You’ll Fit Right Inn as a Front of House Supervisor. From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives. If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn.
Front of House Supervisor — Historic Inn & Team Leader employer: The Black Swan Inn
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With unique benefits such as paid breaks, generous discounts on food and accommodation, and a commitment to employee development through the Lead-Inn programme, team members are supported in both their personal and professional growth. Located in the picturesque Helmsley, this historic inn not only provides a charming atmosphere but also fosters a sense of community and belonging among its staff, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor — Historic Inn & Team Leader
✨Tip Number 1
Get to know the company! Before your interview, dive into The Inn Collection Group's values and culture. This will help you connect with the team and show that you're genuinely interested in making people happy.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. Being able to share these stories will highlight your passion for hospitality.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look smart and approachable, reflecting the warm atmosphere of the inn.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our award-winning team right from the start!
We think you need these skills to ace Front of House Supervisor — Historic Inn & Team Leader
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Front of House Supervisor role. Highlight your relevant experience and skills that align with our core values of respect, customer focus, warmth, and honesty. This shows us that you understand what we’re all about!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your experience and achievements, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the information you need about the role and our amazing company perks right there. We can’t wait to hear from you!
How to prepare for a job interview at The Black Swan Inn
✨Know the Inn's Story
Before your interview, take some time to learn about the history of the inn and its unique charm. Understanding its roots and character will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you resolved challenges and created memorable experiences for guests, as this aligns perfectly with the core values of warmth and respect.
✨Demonstrate Leadership Qualities
As a Front of House Supervisor, you'll need to lead a team effectively. Think of situations where you've successfully motivated or guided others, and be ready to discuss your leadership style and how it contributes to a positive atmosphere.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, or the Lead-Inn development program. This shows your enthusiasm for growth and commitment to being part of their award-winning team.
