At a Glance
- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, discounts, and access to training and development.
- Other info: Exciting growth opportunities with plans to expand across the UK.
- Why this job: Be part of a vibrant team and grow your career in hospitality.
- Qualifications: Great people skills and a passion for excellent service.
The predicted salary is between 12 - 15 £ per hour.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi-award-winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
Please note, we cannot take applications from overseas or that require sponsorship.
Server/Waiter/Waitress employer: The Black Swan, Henley-in-Arden
At Heartwood Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. With bespoke training through our Stepping Stones programme, generous employee benefits including discounts, referral bonuses, and enhanced leave, plus exciting growth opportunities as we expand to over 60 locations, joining us means becoming part of a passionate community dedicated to delivering outstanding service in a warm and welcoming environment.
Contact Details:
The Black Swan, Henley-in-Arden Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Server/Waiter/Waitress
✨Tip Number 1
Get to know the venue! Before your interview, pop into Heartwood Collection and soak up the atmosphere. Chat with staff if you can; it shows you're genuinely interested and helps you understand the vibe.
✨Tip Number 2
Practice your people skills! Since you're applying for a role that’s all about making guests feel special, think of some examples where you've gone above and beyond for someone. This will help you shine during the interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. It reflects your respect for the role and the establishment, plus it gives a great first impression.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates like you. It makes it easier for us to spot your enthusiasm and commitment to joining the Heartwood family.
We think you need these skills to ace Server/Waiter/Waitress
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Waiter/Waitress. Highlight any relevant experience you have in customer service or food and drink, and mention why you’re excited about joining Heartwood Collection specifically.
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points if needed, and make sure it’s easy for us to read. We appreciate a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Black Swan, Henley-in-Arden
✨Know the Menu Inside Out
Before your interview, make sure to familiarise yourself with the menu and any seasonal dishes. This shows your genuine interest in the role and helps you answer questions about food and drink confidently.
✨Show Off Your People Skills
As a waiter or waitress, your ability to connect with guests is crucial. During the interview, share examples of how you've made customers feel special in previous roles. This will highlight your interpersonal skills and passion for service.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview where you might have to demonstrate how you'd handle a difficult customer or take an order. Practising these scenarios beforehand can help you feel more at ease and showcase your problem-solving skills.
✨Ask Thoughtful Questions
Prepare a few questions about the company culture, training opportunities, or what makes Heartwood Collection unique. This not only shows your enthusiasm but also helps you determine if it's the right fit for you.
