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- Tasks: Supervise our Front of House team and ensure excellent customer service.
- Company: Join The Black Penny, a vibrant coffee shop and restaurant with a friendly atmosphere.
- Benefits: Enjoy competitive pay, staff meals, events, and career growth opportunities.
- Why this job: Be part of a supportive team in a rapidly growing company while developing your leadership skills.
- Qualifications: Experience in hospitality and a positive, can-do attitude are essential.
- Other info: Work in an inclusive environment with great potential for personal and professional development.
The predicted salary is between 13 - 17 £ per hour.
In this role, you will be supervising our Front of House team. It is a varied role with scope to learn and progress, and you will be working with a bunch of the nicest people in a rapidly growing company.
Skills and experience:
- You have experience working in hospitality/café/coffee shop, ideally in a similar role.
- You are a hard worker, with a can-do attitude and an eagerness to learn, especially keen to learn how to manage people.
- Great customer service skills and full of positivity.
- Work in an organised and tidy manner.
- Above all, you are a team player.
What We Offer:
- Competitive pay + service charge.
- Staff meals & drinks on shift.
- Parties, events, and referral bonuses.
- Pension, holiday pay & rewards.
- Career growth in a supportive, expanding company.
- An inclusive, respectful workplace.
We look forward to working with you :)
Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £13.5 – £17.5 hourly
About The Black Penny: Founded in 2014, The Black Penny is a vibrant coffee shop and restaurant with three branches located in Covent Garden, Sloane Square, and Southbank. We serve specialty coffee, handcrafted cocktails, and freshly prepared breakfast and lunch.
Supervisor in London employer: The Black Penny
Contact Detail:
The Black Penny Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Black Penny. Familiarise yourself with their menu, values, and what makes them unique. This will show that you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your people skills! As a Supervisor, you'll be managing a team and interacting with customers. Think of examples from your past experiences where you've demonstrated great customer service or teamwork. Be ready to share these during your chat!
✨Tip Number 3
Show off your can-do attitude! Employers love candidates who are eager to learn and grow. During your interview, express your enthusiasm for taking on new challenges and how you plan to support your team in achieving their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our vibrant team at The Black Penny.
We think you need these skills to ace Supervisor in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the hospitality industry. A bit of positivity goes a long way!
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or similar roles. We’re looking for someone who can manage people and provide great customer service, so connect your past experiences to what we’re after.
Be Clear and Organised: Just like we value an organised and tidy workplace, we appreciate clear and structured applications. Keep your writing neat, concise, and to the point. This shows us that you can communicate effectively, which is key in a supervisory role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our lovely team!
How to prepare for a job interview at The Black Penny
✨Know the Company Inside Out
Before your interview, take some time to research The Black Penny. Familiarise yourself with their menu, values, and what makes them unique in the hospitality scene. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Team Spirit
As a Supervisor, being a team player is crucial. Prepare examples from your past experiences where you successfully collaborated with others or resolved conflicts. Highlighting your ability to work well with a diverse group will resonate well with the interviewers.
✨Demonstrate Your Customer Service Skills
Customer service is at the heart of this role. Think of specific instances where you went above and beyond for a customer. Share these stories during your interview to illustrate your positive attitude and commitment to providing excellent service.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, opportunities for growth, or how they handle busy shifts. This shows that you’re not just interested in the job, but also in contributing to the team’s success.
