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- Tasks: Serve delicious food and create memorable experiences for our guests.
- Company: Join the award-winning Heartwood Collection, known for its cosy pubs and brasseries.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic discounts on food and retail.
- Other info: Exciting growth opportunities with plans to expand to over 60 locations by 2027.
- Why this job: Be part of a vibrant team and grow your career in a thriving hospitality environment.
- Qualifications: Great people skills and a passion for delivering excellent service.
The predicted salary is between 12 - 15 £ per hour.
At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress. We’re an award‑winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.
What we offer:
- Pay is based on National Living Wage + TRONC*
- Bespoke training and development through our Stepping Stones programme
- Access to the Employee Assistance Program with Hospitality Action
- Instant pay access through EarlyPay
- Enhanced Maternity & Paternity leave
- Up to £1,500 Referral Bonus
- 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
- A birthday gift and Long Service Recognition
- Discounts on hundreds of retailers and experiences via Reward Gateway
- Cycle to Work Scheme
About You:
- You’re a people person with great interpersonal skills and love making guests feel special
- You’re flexible, reliable, and passionate about delivering excellent service
- Have an interest in great quality food and high standards
Heartwood Collection is a multi‑award‑winning hospitality group:
- Sunday Times Best Places to Work winner 2024
- Double winner at the Publican Awards 2024
- Best Pub Brand/ Concept at the Publican Awards 2025
At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate. Join us and be part of a community that’s warm, genuine, and full of life.
*The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months’ average. Please note, we cannot take applications from overseas or that require sponsorship.
Server/Waiter/Waitress in Reigate employer: The Black Horse, Reigate
Contact Detail:
The Black Horse, Reigate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress in Reigate
✨Tip Number 1
Get to know the venue! Before your interview, pop into one of the Heartwood locations. Familiarise yourself with the atmosphere and menu. This shows genuine interest and helps you connect with the team during your chat.
✨Tip Number 2
Practice your people skills! As a waiter or waitress, you'll be interacting with guests all day. Role-play with friends or family to sharpen your communication and service skills. It’ll help you feel more confident when it’s time to shine in front of the interviewers.
✨Tip Number 3
Show your passion for food! Be ready to talk about your favourite dishes or dining experiences. This not only highlights your interest in quality food but also aligns perfectly with Heartwood's commitment to serving fresh, seasonal dishes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us. Let’s get you on board!
We think you need these skills to ace Server/Waiter/Waitress in Reigate
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and making guests feel special.
Tailor Your Application: Make sure to customise your application to reflect the qualities we’re looking for. Highlight your interpersonal skills and any experience you have in hospitality to show us you’re a perfect fit for our vibrant team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great addition to Heartwood Collection.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Black Horse, Reigate
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the menu at Heartwood Collection. Being able to discuss the dishes and ingredients shows your genuine interest in the role and helps you connect with the interviewers.
✨Show Off Your People Skills
As a waiter or waitress, your interpersonal skills are key. During the interview, share examples of how you've made guests feel special in previous roles. This will demonstrate your passion for excellent service and your ability to create a welcoming atmosphere.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios during the interview where you might have to handle a difficult customer or recommend a dish. Practising these situations beforehand can help you respond confidently and show that you're ready for the fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes or opportunities for progression within the company. This not only shows your enthusiasm but also your commitment to growing with Heartwood Collection.