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- Tasks: Manage daily operations of the Private Office and enhance member experiences.
- Company: Join The Birley Clubs, home to iconic private members’ clubs in Mayfair, London.
- Benefits: Enjoy competitive pay, career development, staff discounts, and wellness benefits.
- Why this job: Be part of a vibrant team creating unique experiences for exclusive members.
- Qualifications: Strong communication skills and experience in relationship management are essential.
- Other info: Opportunity for growth and involvement in high-profile events.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for a Private Office Manager to join the team at The Birley Clubs, based in Mayfair, London.
The Birley Clubs operate some of the world’s most iconic private members’ clubs; Annabel’s, Mark’s Club, George, Harry’s Bar and Bath & Racquets Club.
The Private Office Manager will oversee the daily tasks of the Private Office (Legacy, Family, Corporate, Under 40s) as well as managing all regular communications to Members, relationship management, and Event planning and management. A major focus is to work to minimise attrition of members, through end to end management of the relationships with members, and creating unique ‘money can’t buy’ experiences and gifting, in line with brand guidelines.
Regular attendance at member events, being at the point of contact for members to gain insights and receive feedback. Ensure constructive feedback is then escalated appropriately to Events, The Club and Membership.
Key Responsibilities:
Private Office Manager
- Establish, maintain and nurture relationships with existing Private office Members, ensuring they are assisted in a timely manner and looked after to the highest standards
- Ensuring all new members of the Private Office are introduced to the applicable clubs senior management team and are given appropriate tours of the club
- Sending out application paperwork to prospective legacy members
- Onboarding new Legacy members on salesforce & other systems
- Manage and oversee the accounting for Private Office memberships, ensuring members are communicated in a timely manner and monies processed effectively
- Sending welcome packs and arranging tours of the Club
- Christmas & Birthday Gifting
- PO Data Review & Development for Salesforce Dashboard
- Effective budget management and administration ensuring all events and gifting are within budget and achieving the levels of quality and experience required
- Private Office Events invitations
B&R Membership Secretary
- Sending out application forms and Club information
- Managing waitlist
- Electing and onboarding new members
- Responding to emails regarding application and membership questions and queries
- Changing any necessary details on Salesforce such as email addresses, home addresses etc.
- Recording and updating any members who wish to resign
- Autocancelling all members who do not pay by deadline
- Taking phone calls and dealing with issues and complaints
- Run regular reports to get all the clubs’ up-to-date mailing lists for marketing team
- Updating Quarterly Committee Report
We offer our employees:
- A highly competitive starting remuneration package
- Increased remuneration as you develop and progress in your role
- Extensive career development and training opportunities
- Staff discounts
- Employee events
- Access to pension scheme
- Access to our Cycle to Work scheme
- Wagestream – a financial wellbeing benefit that provides you access to your pay as you earn
The Birley Clubs | Private Office Manager - MAT Cover employer: The Birley Clubs
Contact Detail:
The Birley Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Birley Clubs | Private Office Manager - MAT Cover
✨Tip Number 1
Familiarize yourself with The Birley Clubs and their unique offerings. Understanding the culture and values of each club will help you connect with members and tailor your approach to relationship management.
✨Tip Number 2
Network within the private members' club industry. Attend events or join relevant groups to meet people who can provide insights or referrals that could help you stand out as a candidate.
✨Tip Number 3
Showcase your event planning skills by discussing past experiences where you created memorable events or experiences. Highlight how you managed budgets and ensured high-quality outcomes.
✨Tip Number 4
Prepare to discuss how you handle member feedback and complaints. Being able to demonstrate your problem-solving skills and commitment to member satisfaction will be crucial in this role.
We think you need these skills to ace The Birley Clubs | Private Office Manager - MAT Cover
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Private Office Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Craft a Tailored CV: Ensure your CV reflects your experience in relationship management, event planning, and member communications. Use specific examples that demonstrate your ability to create unique experiences and manage member relationships effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for working at The Birley Clubs and how your background aligns with their values. Highlight your experience in managing memberships and events, and explain how you can contribute to minimizing member attrition.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Private Office Manager.
How to prepare for a job interview at The Birley Clubs
✨Know the Clubs
Familiarize yourself with The Birley Clubs and their unique offerings. Understanding the atmosphere and services of each club will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed relationships, especially in a customer service or membership context. Highlight how you maintained high standards and resolved issues effectively.
✨Event Planning Experience
Be ready to discuss your experience in event planning and management. Share specific examples of events you've organized, focusing on how you ensured they met budget and quality expectations.
✨Demonstrate Attention to Detail
Since the role involves managing memberships and communications, emphasize your attention to detail. Discuss how you ensure accuracy in data management and communication, which is crucial for member satisfaction.
