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- Tasks: Support the Membership Team with enquiries and manage club administration.
- Company: Join The Birley Clubs, a prestigious group of exclusive private members' clubs.
- Benefits: Gain experience in a luxury environment with opportunities for personal growth.
- Why this job: Be part of an exciting team and engage with high-profile members.
- Qualifications: Experience in luxury sectors, excellent communication, and organisational skills.
- Other info: Office-based role with a vibrant atmosphere and networking opportunities.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a Membership Assistant to join the Membership Team for The Birley Clubs. The Birley Clubs is a prestigious group of private members' clubs renowned for their exclusive and luxurious environments, exceptional service, and distinguished clientele. Reporting to the Membership Manager and Director, the Membership Secretary will have responsibility for supporting the Membership team as a point of contact for all membership enquiries of three of our high-profile Clubs within the group.
Key Responsibilities:
- Supporting the Membership Team as the point of contact for all Membership enquiries relating to the club via phone, email, or letter
- Supporting in the management of all administration relating to club Waiting List, new Member elections and existing Member queries
- Answering of Membership phone and dealing with all enquiries appropriately, taking payments when required
- Responsible for all administration relating to applications including sending and tracking of forms, management of Waiting Lists, corresponding with applicants as required
- Managing applications
- Reporting, as required, on Waiting List figures and relevant data
- Running lists using Salesforce for monthly newsletters to Members
- Ordering of all stationery and print collateral, working with printers where necessary
- Supporting Membership Managers and Directors as required
- Attending Member events and support with guest lists
- Assisting Membership Director with expenses, meetings, scheduling team meetings, and ad hoc personal admin
- Assisting with Elections
- Monitoring and setting up Committee Memberships
Key Skills and Experience:
- Have previous experience working with private members’ clubs or within luxury sector is preferable.
- Excellent telephone manner
- Highly proficient in Excel, Word and Outlook, with Salesforce database experience being desirable
- Need to have an excellent attention to detail and strong organisational skills
- Ability to multi-task and a team player
- Professional, discreet and remain calm under pressure
- Previous experience dealing with HNW individuals preferable
- Have a good understanding of the social layering relevant to private members’ clubs
This role is office-based, Monday through Friday, and requires a consistent presence onsite. If you want to be part of the most exciting private members club in London – we would love to hear from you!
Membership Secretary in Telford employer: The Birley Clubs
Contact Detail:
The Birley Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Secretary in Telford
✨Tip Number 1
Network like a pro! Reach out to current or former members of The Birley Clubs on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Show off your skills! Prepare examples of how you've handled membership enquiries or admin tasks in the past. We want to see that you can keep calm under pressure and juggle multiple tasks.
✨Tip Number 3
Dress to impress! When you land that interview, make sure you look the part. The Birley Clubs are all about luxury, so show us you understand the vibe.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you're keen and professional, which is exactly what we’re looking for.
We think you need these skills to ace Membership Secretary in Telford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership Secretary role. Highlight your experience in private members' clubs or luxury sectors, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since you'll be the point of contact for membership enquiries, it's crucial to demonstrate your excellent telephone manner and written communication skills. Use clear and professional language in your application to reflect this.
Attention to Detail is Key: We love candidates who pay attention to detail! Make sure your application is free from typos and errors. This shows us that you can handle the administrative tasks that come with the role.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and consider you for this exciting opportunity!
How to prepare for a job interview at The Birley Clubs
✨Know Your Clubs
Before the interview, do your homework on The Birley Clubs. Familiarise yourself with their values, the atmosphere they create, and their clientele. This will help you tailor your responses and show genuine interest in the role.
✨Showcase Your Communication Skills
As a Membership Secretary, you'll be the first point of contact for members. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios, like handling membership enquiries or addressing concerns, to demonstrate your excellent telephone manner.
✨Highlight Your Organisational Skills
Prepare examples that showcase your attention to detail and organisational abilities. Discuss how you've managed multiple tasks in previous roles, especially in high-pressure environments. This will reassure them that you can handle the demands of the position.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to deal with high-net-worth individuals and sensitive situations. Think of past experiences where you maintained professionalism and discretion, and be ready to share those stories during the interview.