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- Tasks: Manage restaurant bookings and enquiries with a friendly and professional approach.
- Company: Join the vibrant team at Annabel’s, a premier private members’ club in London.
- Benefits: Competitive pay, career growth, staff discounts, and wellness perks.
- Why this job: Be part of an exciting dining experience and connect with diverse members.
- Qualifications: Experience in hospitality, excellent communication skills, and a proactive attitude.
- Other info: Dynamic environment with opportunities for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an experienced and engaging Reservationist to join the team of our private members’ club – Annabel’s, 46 Berkeley Square, part of The Birley Clubs. Annabel’s at 46 Berkeley Square covers 26,000 square feet and is home to five restaurants, bars, private dining rooms and a cigar salon. A team of world-class Chefs, Sommeliers and Mixologists have designed an outstanding array of menus, cocktail, and wine lists. Expertly sourced, seasonal ingredients, wines and spirits are brought together using traditional and subversive techniques to create truly unique dining and drinking experiences.
As Reservationist, you will be part of the Reservations Team for the restaurants and will be based just off of Berkeley Square.
Responsibilities- You will assist with managing all phone and email restaurant bookings and enquiries in a polite, helpful, and courteous manner.
- You will be confident communicating with Members and potential Members on the telephone, keeping calm under all circumstances and be able to multitask.
- An excellent telephone manner is absolutely essential.
- A highly competitive starting remuneration package
- Increased remuneration as you develop and progress in your role
- Extensive career development and training opportunities
- Staff discounts
- Meals on duty
- Discounted corporate rate at Fitness First
- Employee events
- Access to pension scheme
- Wagestream – a financial wellbeing benefit that provides you access to your pay as you earn it
- Have previous experience in a similar role within a restaurant environment, luxury hotel or luxury travel
- Have a strong working knowledge of SevenRooms or similar reservations system desirable
- Have an exceptional telephone manner
- Are highly professional and clear communicators
- Have excellent attention to detail and administration skills
- Have excellent time management skills and the ability to prioritise tasks and meet deadlines
- Are highly motivated, proactive, and excellent team players
- Adapt easily and embrace change in an ever-evolving environment
If you want to be part of the most exciting private members club in London – we would love to hear from you!
Reservationist employer: The Birley Clubs
Contact Detail:
The Birley Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Annabel’s and its unique offerings. This will help you connect with the team and show that you're genuinely interested in being part of their world-class experience.
✨Tip Number 2
Practice your phone skills! Since an excellent telephone manner is key for this role, grab a friend and do some mock calls. This will help you feel more confident and polished when it comes to handling real enquiries.
✨Tip Number 3
Show off your multitasking abilities! During the interview, be ready to share examples of how you've successfully juggled multiple tasks in previous roles. This will demonstrate that you can keep calm and organised under pressure.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are exactly what we’re looking for in a Reservationist.
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in similar roles, especially in restaurants or luxury environments. We want to see how your background aligns with what we’re looking for at Annabel’s!
Nail That Telephone Manner: Since an excellent telephone manner is key for this role, consider mentioning any relevant experiences where you’ve had to communicate effectively over the phone. Let us know how you keep calm and professional under pressure!
Be Detail-Oriented: Attention to detail is crucial for a Reservationist. When writing your application, showcase examples of how you've managed bookings or handled enquiries with precision. We love candidates who can juggle multiple tasks without missing a beat!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at The Birley Clubs
✨Know the Venue Inside Out
Before your interview, make sure you research Annabel’s thoroughly. Familiarise yourself with its unique offerings, from the various dining options to the cocktail and wine lists. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Perfect Your Telephone Skills
Since an excellent telephone manner is crucial for a Reservationist, practice your phone etiquette before the interview. Consider role-playing with a friend to simulate common booking scenarios. This will help you feel more confident and articulate during the actual interview.
✨Showcase Your Multitasking Abilities
During the interview, be prepared to discuss how you manage multiple tasks simultaneously. Share specific examples from your past experience where you successfully handled busy periods or challenging situations while maintaining professionalism and calmness.
✨Emphasise Teamwork and Adaptability
As a Reservationist, being a team player is essential. Highlight your ability to work collaboratively and adapt to changes in a fast-paced environment. Share stories that demonstrate your proactive approach and how you’ve contributed positively to a team in previous roles.
