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- Tasks: Join our Membership Team to enhance member experiences and manage renewals at iconic clubs.
- Company: The Birley Clubs operate legendary private members’ clubs in Mayfair, London.
- Benefits: Enjoy staff discounts, fitness perks, life assurance, and access to financial wellbeing programs.
- Why this job: Be part of a vibrant team, engage with members, and contribute to a prestigious club culture.
- Qualifications: Experience with CRM systems, excellent communication skills, and a customer-focused mindset are essential.
- Other info: Ideal for motivated individuals looking to thrive in a dynamic, process-driven environment.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for an Assistant Membership Manager to join the Membership Team for The Birley Clubs based in Mayfair, London.
The Birley Clubs operate some of the world’s most iconic private members’ clubs; Annabel’s, Mark’s Club, George, Harry’s Bar and Bath & Racquets Club.
The Assistant Membership Manager plays a key role in overseeing the daily operations of the Membership Secretary at George Club, ensuring seamless communication with both members and the Club Operations Team. A primary focus of this role is to enhance member retention by managing the end-to-end renewal process and fostering strong relationships with new and existing members.
Regular engagement with members at club events is essential, serving as a key point of contact to gather insights and feedback. This feedback will then be effectively communicated to relevant departments, including Events, Club Operations, and Membership.
Key Responsibilities:
Member Communication & Engagement
- Serve as the first point of contact for Club Operations staff regarding membership queries, including member status and Salesforce profile updates.
- Handle member concerns, complaints, and feedback diplomatically, escalating issues to the Senior Membership Manager or Membership Director as needed.
- Ensure members are fully aware of Club rules, reinforcing the importance of compliance while maintaining a professional and balanced approach.
Member Retention & Relationship Management
- Cultivate positive relationships between members and the Membership Team.
- Meet with members to receive feedback, ensuring appropriate follow-up with relevant Club or Head Office departments.
- Provide timely responses to member inquiries and concerns.
- Establish a personalized connection between members and the Membership Team, ensuring members feel valued and engaged.
- Personally welcome new members and follow up after new member events to establish a point of contact within the Membership Team.
Membership Renewals & Processes
- Oversee and manage the membership renewal process, ensuring timely communication and efficient processing of membership fees.
- Develop and implement structured processes for renewals, elections, and other membership-related tasks.
Operational Collaboration & Communication
- Work closely with Club operations teams to ensure they understand the membership base, member expectations, and appropriate conduct.
- Standardize and approve all written communications from the Membership Department to members.
- Categorize membership applications for review in preparation for weekly meetings with the Senior Membership Manager and Membership Director.
Events & Representation
- Attend Club events to engage with members and support business needs.
- Attendance at the Clubs for member events and business needs
- Deliver adhoc tasks as requested by the Membership Director
We are ideally looking for candidates who have:
- Experience working with a CRM database such as Salesforce
- Experience in membership management, luxury hospitality, or high-end lifestyle brands.
- Excellent numeracy skills with good analytical skills
- Extensive experience of working with customers / clients / members directly with account / booking queries at a senior level.
- Excellent communication skills both verbal, written and on the telephone
- Be highly professional, articulate and well presented
- Excellent attention to detail and the ability to prioritise tasks and meet deadlines
- Be highly motivated, with the ability to work within a small, process driven team
- Excellent computer skills across Microsoft Office – Word, Excel, Outlook and databases.
We offer our employees:
- Staff discounts
- Discounted corporate rate at Fitness First and V Health Club
- Life assurance cover
- Employee events
- Access to pension scheme
- Access to our Cycle to Work scheme
- Wagestream – a financial wellbeing benefit that provides you access to your pay as you earn
If you want to be part of the most exciting private members’ clubs in London, we would love to hear from you!
Assistant Membership Manager employer: The Birley Clubs
Contact Detail:
The Birley Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Membership Manager
✨Tip Number 1
Familiarize yourself with The Birley Clubs and their unique offerings. Understanding the culture and values of the clubs will help you connect better with members and demonstrate your genuine interest during interactions.
✨Tip Number 2
Network with current or former employees of The Birley Clubs. They can provide valuable insights into the membership management process and the expectations for the Assistant Membership Manager role.
✨Tip Number 3
Attend events at similar private members' clubs to gain firsthand experience of member engagement and retention strategies. This will equip you with practical examples to discuss during your conversations with the hiring team.
✨Tip Number 4
Prepare to discuss your experience with CRM systems like Salesforce. Be ready to share specific examples of how you've used such tools to enhance member relationships and streamline processes in previous roles.
We think you need these skills to ace Assistant Membership Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Membership Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience, especially in customer service, CRM systems like Salesforce, and any previous roles that involved member engagement or retention. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the club environment. Mention your understanding of the importance of member relationships and how you can contribute to enhancing member retention.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure that your application reflects your verbal and written communication skills. Provide examples of how you've successfully managed member inquiries or feedback in the past.
How to prepare for a job interview at The Birley Clubs
✨Know the Clubs
Familiarize yourself with The Birley Clubs and their unique offerings. Understanding the culture and values of each club will help you connect better with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your CRM Experience
Be prepared to discuss your experience with CRM databases, particularly Salesforce. Highlight specific examples of how you've used these tools to enhance member engagement or streamline processes in previous roles.
✨Emphasize Communication Skills
Since this role involves a lot of member interaction, be ready to showcase your excellent communication skills. Share examples of how you've handled member concerns or feedback diplomatically and effectively.
✨Demonstrate Attention to Detail
The Assistant Membership Manager role requires strong attention to detail. Prepare to discuss how you prioritize tasks and ensure accuracy in your work, especially when managing membership renewals and communications.
