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- Tasks: Assist in providing top-notch service to members and guests at a prestigious private club.
- Company: Join Annabel’s, a luxurious private members’ club known for its exceptional dining and vibrant atmosphere.
- Benefits: Enjoy competitive pay, career development, staff discounts, and wellness perks like gym memberships.
- Why this job: Be part of a dynamic team creating unforgettable experiences in an elegant setting.
- Qualifications: Previous experience in hospitality and strong communication skills are essential.
- Other info: Opportunity for growth and access to unique employee events.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic Assistant Maitre d’ to join the team of our stunning private members’ club - Annabel’s, 46 Berkeley Square, part of The Birley Clubs. Annabel’s at 46 Berkeley Square covers 26,000 square feet and is home to five restaurants, bars, private dining rooms and a cigar salon. A team of world-class Chefs, Sommeliers and Mixologists have designed an outstanding array of menus, cocktail and wine lists. Expertly sourced, seasonal ingredients, wines and spirits are brought together using traditional and subversive techniques to create truly unique dining and drinking experiences.
As Assistant Maître d’ you will be responsible for ensuring the highest levels of service are provided to our members and their guests, greeting and seating our customers ensuring that all dietary requirements or special requests are communicated to the Managers, Head Waiter and Chefs. You will be required to liaise with the floor staff and Maître d’ team during service to ensure our customers receive the highest levels of service. You will also be required to take reservations ensuring the restaurant booking procedures are followed.
Key responsibilities include:
- Greet and seat guests with warmth, professionalism, and efficiency
- Ensure guest preferences, dietary requirements, and special requests are communicated effectively to relevant staff
- Work closely with the Maître d’ and floor staff to maintain service excellence throughout the restaurant
- Assist in managing reservations and adhere to the club’s booking procedures
- Be present and proactive during service to anticipate guest needs and resolve any issues promptly
- Deliver a highly personalized service aligned with the standards of a private members’ club
- Maintain detailed knowledge of club offerings, including menus, events, and guest preferences
- Provide administrative support where required and uphold meticulous attention to detail in all communications
We are ideally looking for candidates who:
- Have previous experience in a similar Assistant Maître d’ or high-end restaurant receptionist role
- Possess strong experience in premium customer-facing environments
- Demonstrate genuine passion for hospitality and delivering exceptional guest experiences
- Are highly organized, motivated, and capable of multitasking in a fast-paced setting
- Are confident and articulate communicators both in person and over the phone
- Show excellent teamwork and interpersonal skills
- Have strong administrative abilities and a good command of written and spoken English
- Take pride in maintaining a refined and elegant presence on the restaurant floor
- Familiarity with SevenRooms or similar reservation systems (highly desirable)
- A team-oriented approach and a calm, solution-driven attitude
We offer our employees:
- A highly competitive starting remuneration package
- Increased remuneration as you develop and progress in your role
- Extensive career development and training opportunities
- Staff discounts
- Bespoke uniform
- Meals on duty
- Discounted corporate rate at Fitness First and V Health Club
- Life assurance cover
- Employee events
- Access to pension scheme
- Access to our Cycle to Work scheme
- Wagestream – a financial wellbeing benefit that provides you access to your pay as you earn it
If you have a natural ease with guests, a love for hospitality and a passion for creating memorable experiences, we would love to hear from you!
Assistant Maitre d\' employer: The Birley Clubs
Contact Detail:
The Birley Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Maitre d\'
✨Tip Number 1
Familiarise yourself with the unique offerings of Annabel's. Knowing the menus, events, and guest preferences will help you stand out during your interactions with the team and show your genuine interest in the role.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience in high-end restaurants or private members' clubs. Building connections can provide valuable insights and potentially lead to a referral.
✨Tip Number 3
Demonstrate your passion for exceptional service by sharing personal anecdotes during your conversations. Highlighting specific experiences where you went above and beyond for guests can leave a lasting impression.
✨Tip Number 4
If you have experience with reservation systems like SevenRooms, be sure to mention it in discussions. Familiarity with such tools can set you apart from other candidates and show that you're ready to hit the ground running.
We think you need these skills to ace Assistant Maitre d\'
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in roles similar to Assistant Maître d’. Emphasise your customer service skills and any experience with reservation systems like SevenRooms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you provided exceptional service or handled guest requests effectively.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, organisation, and teamwork. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a high-end hospitality environment.
How to prepare for a job interview at The Birley Clubs
✨Show Your Passion for Hospitality
During the interview, express your genuine enthusiasm for the hospitality industry. Share personal experiences that highlight your love for creating memorable guest experiences, as this aligns perfectly with the values of a private members' club like Annabel's.
✨Demonstrate Strong Communication Skills
As an Assistant Maitre d’, effective communication is key. Be prepared to discuss how you’ve successfully liaised with team members and guests in previous roles. Practise articulating your thoughts clearly and confidently, both in person and over the phone.
✨Highlight Your Organisational Abilities
Given the fast-paced environment of a high-end restaurant, showcase your organisational skills. Provide examples of how you've managed reservations or coordinated with staff to ensure smooth service, demonstrating your ability to multitask effectively.
✨Familiarise Yourself with Club Offerings
Before the interview, research Annabel's menu, events, and overall atmosphere. Being knowledgeable about the club's offerings will not only impress the interviewers but also show your commitment to providing exceptional service tailored to their guests' preferences.
