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- Tasks: Join us as an Assistant Maitre d' to deliver exceptional service and create memorable experiences.
- Company: Be part of Annabel's, a prestigious private members' club known for its luxury dining and vibrant atmosphere.
- Benefits: Enjoy competitive pay, career growth, gym discounts, life assurance, and more perks.
- Why this job: This role offers a chance to thrive in a dynamic environment with a passionate team dedicated to hospitality.
- Qualifications: Experience in high-end customer service and a passion for guest satisfaction are essential.
- Other info: Ideal for those who love multitasking and working in a stylish, fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic Assistant Maitre d’ to join the team of our stunning private members’ club Annabel’s, located at 46 Berkeley Square, part of The Birley Clubs. Annabel’s at 46 Berkeley Square covers 26,000 square feet and features five restaurants, bars, private dining rooms, and a cigar salon. Our team of world-class chefs, sommeliers, and mixologists have curated exceptional menus, cocktails, and wine lists. We source seasonal ingredients, wines, and spirits to craft unique dining and drinking experiences.
As Assistant Maître d’, your responsibilities include ensuring top-tier service for members and guests, greeting and seating guests, communicating dietary requirements and special requests to the relevant team members, and liaising with floor staff and the Maître d’ team during service to maintain excellence. You will also handle reservations and ensure booking procedures are followed.
Key responsibilities include:
- Greeting and seating guests warmly and professionally
- Communicating guest preferences and dietary needs effectively
- Collaborating with the Maître d’ and floor staff to uphold service standards
- Managing reservations according to club procedures
- Being proactive during service to anticipate and meet guest needs
- Providing personalized service aligned with private club standards
- Maintaining knowledge of club offerings, menus, events, and guest preferences
- Providing administrative support and maintaining communication accuracy
Ideal candidate profile:
- Experience in a similar Assistant Maître d’ or high-end restaurant reception role
- Experience in premium customer service environments
- Passion for hospitality and guest satisfaction
- Highly organized, motivated, and capable of multitasking
- Confident communicator, both in person and on the phone
- Excellent teamwork and interpersonal skills
- Strong administrative skills and proficiency in English
- Elegant presence on the restaurant floor
- Familiarity with reservation systems like SevenRooms (preferred)
- Team-oriented, calm, and solution-focused attitude
We offer:
- Competitive starting salary
- Opportunities for salary progression
- Career development and training
- Bespoke uniform
- Discounted gym memberships
- Life assurance
- Employee events
- Pension scheme access
- Cycle to Work scheme
- Financial wellbeing benefits via Wagestream
If you are guest-focused, passionate about hospitality, and eager to create memorable experiences, we want to hear from you!
Contact Detail:
The Birley Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Maitre d\'
✨Tip Number 1
Familiarise yourself with the specific offerings and atmosphere of Annabel's. Understanding the unique dining experiences and services they provide will help you engage in meaningful conversations during interviews, showcasing your genuine interest in the club.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in high-end establishments. This can provide you with valuable insights and potentially even referrals that could strengthen your application.
✨Tip Number 3
Demonstrate your knowledge of reservation systems like SevenRooms. If you have experience with similar platforms, be ready to discuss how you've used them to enhance guest experiences, as this is a preferred skill for the role.
✨Tip Number 4
Prepare to showcase your customer service skills through examples from your past roles. Think of specific situations where you went above and beyond for guests, as this aligns perfectly with the expectations for an Assistant Maitre d'.
We think you need these skills to ace Assistant Maitre d\'
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles as an Assistant Maitre d' or in high-end restaurant settings, showcasing your skills in guest relations and service excellence.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to provide top-tier service and how you can contribute to the team at Annabel's.
Showcase Your Communication Skills: In your application, highlight your communication abilities. Provide examples of how you've effectively liaised with team members and guests in past roles, ensuring that dietary requirements and preferences were met.
Research the Club: Familiarise yourself with Annabel's and The Birley Clubs. Understanding their values, offerings, and the unique dining experiences they provide will help you tailor your application and show genuine interest in the position.
How to prepare for a job interview at The Birley Clubs
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to ensure guest satisfaction, as this aligns perfectly with the values of a private members' club.
✨Demonstrate Your Communication Skills
As an Assistant Maitre d', effective communication is key. Be prepared to discuss how you've successfully communicated dietary requirements or special requests in previous roles. This will showcase your ability to liaise with both guests and team members.
✨Familiarise Yourself with the Club's Offerings
Before the interview, take some time to research Annabel's and its unique offerings. Being knowledgeable about their menus, events, and overall atmosphere will demonstrate your genuine interest in the role and help you stand out.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities, especially when managing reservations. Prepare examples of how you've effectively handled multiple tasks or reservations in a busy environment, showcasing your multitasking skills and attention to detail.
