At a Glance
- Tasks: Lead the restaurant floor, ensuring smooth service and guest satisfaction.
- Company: Join a vibrant independent restaurant with a supportive management team.
- Benefits: Enjoy staff discounts, flexible hours, and a chance to shape the service experience.
- Other info: Full-time role with opportunities for growth and additional hours during busy periods.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in hospitality, strong communication, and a calm approach under pressure.
The predicted salary is between 15 - 16 £ per hour.
This is a hands-on restaurant leadership role. You will help run service, support the front of house team, manage sections, communicate with the kitchen and bar, and make sure guests receive warm, organised and professional service. You will still be involved in greeting guests, taking orders, running food and drinks, clearing tables and supporting the team, but your main responsibility is to keep the restaurant floor running smoothly and under control. We are looking for someone who can see the whole room, spot problems early and keep service moving without creating unnecessary pressure or chaos.
Key Responsibilities
- Lead the restaurant floor during service.
- Allocate and manage sections so every team member has clear ownership.
- Act as the main point of communication between floor, kitchen, bar and management during service.
- Support the team with greeting guests, taking orders, running food and drinks, clearing and resetting tables.
- Monitor guest experience across the whole restaurant.
- Keep service calm, structured and professional.
- Make sure staff are working with urgency and staying in section.
- Handle guest issues calmly and professionally.
- Support pre-service briefings and make sure the team is ready before service starts.
- Check bookings, large groups, allergies, notes and special requests before service.
- Maintain cleanliness and organisation throughout the restaurant.
- Make sure opening, cleaning and closing tasks are completed properly.
- Report service issues, incidents, maintenance problems or operational concerns to management.
Operational Ownership
As a Restaurant Supervisor, you will be responsible for making sure opening, during-service cleaning, closing, handover, incident and maintenance notes are completed properly. Some tasks will be delegated to the wider team, but you will be responsible for checking standards, following up and making sure nothing is missed. You will help use, maintain and improve key operational documents, including:
- Opening Checklist
- During-Service Cleaning Checklist
- Closing Checklist
- Handover Notes
- Incident Notes
- Maintenance Notes
What We Are Looking For
- Experienced in restaurant or busy hospitality service.
- Confident leading a team during service.
- Calm under pressure.
- Organised, observant and proactive.
- Comfortable giving clear direction to other staff.
- Warm, professional and confident with guests.
- Strong on communication with kitchen, bar and floor teams.
- Strong on cleanliness, structure and attention to detail.
- Comfortable being hands-on while still leading the floor.
- Serious about service standards.
Experience Required
- Previous restaurant supervisor, floor supervisor, shift lead, senior waiter or front of house leadership experience preferred.
- Strong table service experience essential.
- Experience in a fast-paced restaurant or hospitality environment.
- Good understanding of sections, service flow, guest experience and team communication.
- Confidence handling guest issues and supporting junior team members.
- Experience with opening, closing or cleaning checklists would be beneficial.
Hours
This is a full-time role of around 40 hours per week, generally across Tuesday to Saturday. Evening and weekend availability is essential, including Friday and Saturday closes. Exact shifts may vary depending on business needs, events and private hires. Occasional additional hours may be available during busy periods, private hire bookings or special events. Any overtime will be agreed in advance.
Benefits
- Staff discount on food.
- Staff discount on drinks.
- Discounted Rooftop Saunas sessions, subject to availability.
- Opportunity to take real ownership in a growing independent restaurant.
- Supportive, hands-on management team.
- A role where your organisation and leadership will directly shape the service.
Experience and Compensation
- Experience: Required
- Languages: English – Advanced
- Employment: Full-time
- Salary: £15 – £16 hourly
- Benefits: +Tips
- Starting time: Immediate start!
Bar / Restaurant Supervisor in London employer: The Birds Nest - Brixton
Join our vibrant team as a Bar / Restaurant Supervisor, where you will play a crucial role in delivering exceptional service in a dynamic and supportive environment. With a focus on employee growth and a hands-on management approach, we offer opportunities to take ownership of your role while enjoying benefits such as staff discounts and access to unique experiences like Rooftop Saunas. Our culture prioritises teamwork, professionalism, and a commitment to maintaining high service standards, making this an excellent place for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Bar / Restaurant Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Birds Nest - Brixton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Birds Nest - Brixton
Don't be shy about reaching out to The Birds Nest - Brixton directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bar / Restaurant Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Birds Nest - Brixton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Birds Nest - Brixton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
