Hotel Manager at Dukes, Bath

Be our Hotel Manager at Dukes, Bath but most importantly be you! At our hotel, we want our people to be themselves, and that means you. Join our team and here is what you’ll get for being yourself:

• Monthly service payments as well as monthly pay
• Free parking for team members
• Flexible working hours – Tell us what suits you during your interview
• You’ll be fed by our chefs when you’re on duty
• Progression and training opportunities throughout Kaleidoscope Collection
• Cash savings benefits to make your monthly pay go further plus wellbeing support for you and your family
• Discount on eating, drinking and sleeping at all of our properties
• Discounts on local gyms and hospitality (and tattoos!)
• £500 refer a friend scheme
• Work in a stimulating environment as part of a diverse community of people
• Be part of a team who live and breathe our purpose

Set in the beautiful city centre of Bath, The Bird’s modern, vibrant and vivacious vibe brings a new look and feel to this historic location. This boutique hotel has been given plenty of pizzazz by its experienced hotel owners. With a re-launched restaurant and exciting alfresco dining terrace, launched in Spring 2023, The Bird is entering a new chapter, focusing on repositioning itself as one of the go-to sun trap dining spots in Bath!

What’s it like to work with us? Well, we are an imaginative, playful team who encourage each other to remain unconventional, no matter if you’re new to hospitality or if this is a lifelong career. Our diverse, inclusive community encourages a culture where you can be the you’est you, you can be; it makes working in this hotel that little bit more exciting. We stand behind being big-hearted, respecting each other, our guests, and the wider community. On top of that, we are ALWAYS serious about giving our guests a bloody good time!

As Operations Manager, what you’ll be doing:

• Ensure all operations are carried on in an appropriate, cost-effective way
• Assist the General Manager in creating and delivering hotel business objectives
• Improve operational management systems, processes, and best practices on a continuous basis
• Be relentless in ensuring the organisation's processes remain legally compliant
• Ensure health and safety legislation is followed and recorded appropriately as and when required
• Perform quality controls and monitor hotel KPIs
• Live by the Kaleidoscope DNA while at work and ensure your team maintains standards every day
• Constantly look for ways to make the operation more effective and efficient
• Work to ensure the business remains compliant, efficient, and profitable
• Be a visible, hands-on presence throughout your hotel, assisting team members and guests where required
• Demonstrate outstanding organisation and communication skills
• Liaise with central teams to ensure revenue capture is maximised through room rates and F&B pricing
• Be confident in communicating effectively at all levels from ownership to management and team

What happens next with your Hotel Manager at Dukes, Bath application? Attract our attention with your application, and we’ll call you. After we speak on the phone, you can expect a friendly invite to spend an hour or two on a Team Insight with your chosen department – Ask all your questions, and we will ask you a few too. If all goes well, you may just become part of the team!