Bike Club is hiring for a Customer Service and Success role. You will assist members with subscriptions, billing, deliveries and bike recommendations, while gathering feedback to improve retention. The position emphasizes proactive outreach, empathy, and clear communication within a dynamic, remote-first team.
The role offers flexible hours, a 37.5-hour week, and ongoing opportunities as the team grows, including involvement in sustainability and community initiatives.
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Remote Customer Success Lead – Subscriptions & Retention employer: The Bike Club
At Bike Club, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee well-being and growth. As a remote-first company with flexible hours, we empower our Customer Success Advocates to balance their professional and personal lives while contributing to a mission-driven team. With opportunities for professional development and a collaborative culture, our East London warehouse serves as a hub for creativity and connection, making Bike Club an exceptional place to build a rewarding career.
