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- Tasks: Deliver exceptional customer service via email, phone, and social media for our bike-loving community.
- Company: Join Bike Club, a leading children's bike subscription service with a focus on sustainability.
- Benefits: Enjoy remote work, flexible hours, 26 days holiday, and a discount on bike subscriptions.
- Why this job: Be part of a purpose-driven team making a positive impact in the cycling world.
- Qualifications: Fluent in English and German, with strong communication and problem-solving skills.
- Other info: Dynamic team environment with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about cycling, sustainability, and operational excellence? Bike Club, a pioneering force in children’s bike subscription services, is on the lookout for a committed Customer Service Executive to initiate and elevate our customer experience. With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children's bike sector. We’re a purpose-driven company that believes in ethical practices and a supportive work environment. If you thrive in a fast-paced setting, enjoy problem-solving, and want to help shape how we do things, we’d love to hear from you.
Tasks
At Bike Club, our members are at the heart of everything we do and our Customer Service Team is key to making that happen. As a Customer Service Executive, you’ll help keep our community happy by delivering exceptional service across email, phone and social media. Your day-to-day could include anything from helping parents choose the right bike, to resolving queries around deliveries, payments, or bike issues. No two days are the same, and we love it that way! You will:
- Handle member queries across multiple channels, including emails, telephone, and social media.
- Develop expert product knowledge of our bicycle range to offer tailored advice and recommendations to our members.
- Act as the voice of the customer by gathering feedback and sharing insights with your team.
- Communicate clearly and effectively, ensuring information is always shared clearly and concisely.
- Demonstrate a solution-focused approach by resolving issues on the first contact whenever possible.
Requirements
- Fluency in both English and German, with strong written and verbal communication skills (a must).
- Genuinely care about offering the highest level of customer support.
- Previous experience with CRM tools, preferably Salesforce.
- Strong problem-solving skills, coupled with a natural curiosity and a desire to learn.
- A high level of empathy and a commitment to exceeding customer expectations.
- You actively seek out feedback to help yourself grow and improve.
- Love the dynamic of a team environment, but are just as comfortable working independently.
- You can remain positive when the going gets tough and when working under pressure.
- A dependable, organised, and dedicated team player.
- At least 1 year of real-life experience in a similar customer service role.
Benefits
- Remote first – work from anywhere in the UK. You will be required to attend a monthly in-person team meeting at our warehouse in East London.
- Flexible hours – 37.5 working hours per week. While some Saturday availability is required, we’re open to different work patterns. Our core hours are Monday - Friday, 9 am - 5:30 pm.
- Holidays – 26 days annual leave plus bank holidays, with additional days accrued for each year worked.
- Sustainability impact – you will be working for a B Corp Certified company that actively contributes to environmental and social good.
- Parental leave – enhanced maternity and paternity leave.
- Bike subscription – £30/month discount towards Bike Club subscription.
Ready to take your career into a higher gear with Bike Club? We’re keen to pedal forward with you on our team! Apply Today! We invite you to forward your CV and a cover letter expressing your enthusiasm for the core values and vision of Bike Club. Join us, and let’s embark on this trailblazing journey together!
Customer Service Executive (German Speaking) in London employer: The Bike Club
Contact Detail:
The Bike Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (German Speaking) in London
✨Tip Number 1
Get to know Bike Club inside out! Familiarise yourself with our bike subscription service and the values we stand for. This way, when you chat with us, you can show your passion for cycling and sustainability, which will definitely impress.
✨Tip Number 2
Practice your communication skills! Since you'll be handling queries across various channels, try role-playing different scenarios with friends or family. This will help you feel more confident and ready to tackle any customer issue that comes your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. We love a solution-focused approach, so having these stories ready will make you stand out during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Bike Club. Let’s pedal forward together!
We think you need these skills to ace Customer Service Executive (German Speaking) in London
Some tips for your application 🫡
Show Your Passion: Let your love for cycling and sustainability shine through in your application. We want to see how your values align with ours, so don’t hold back on sharing why you’re excited about this role!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service. We’re looking for someone who can connect with our members, so showcase any skills or experiences that demonstrate your ability to provide exceptional support.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for Bike Club. Be genuine, express your enthusiasm for our mission, and explain how you can contribute to our team. Keep it concise but impactful!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at The Bike Club
✨Know Your Bikes
Before the interview, make sure you brush up on your knowledge of the bicycle range offered by Bike Club. Familiarise yourself with the different models and their features, as well as any sustainability initiatives the company is involved in. This will show your genuine interest in the role and help you provide tailored advice during the interview.
✨Practice Your Language Skills
Since fluency in both English and German is a must, practice answering common interview questions in both languages. This will not only boost your confidence but also demonstrate your communication skills. Consider doing mock interviews with a friend or using language apps to refine your responses.
✨Show Your Problem-Solving Skills
Prepare examples from your previous experience where you successfully resolved customer issues. Think about specific situations where you demonstrated a solution-focused approach. This will help you illustrate your problem-solving abilities and how you can contribute to enhancing the customer experience at Bike Club.
✨Emphasise Teamwork and Independence
Bike Club values both teamwork and the ability to work independently. Be ready to discuss how you've thrived in team environments while also being self-sufficient. Share examples that highlight your adaptability and how you can remain positive under pressure, which is crucial for a fast-paced role like this.
