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- Tasks: Deliver exceptional customer service via email, phone, and social media.
- Company: Join Bike Club, a leader in children's bike subscriptions with a focus on sustainability.
- Benefits: Remote work, flexible hours, 26 days holiday, and discounts on bike subscriptions.
- Why this job: Be part of a purpose-driven team making a positive impact on the environment.
- Qualifications: Fluent in English and German, with strong communication and problem-solving skills.
- Other info: Dynamic team environment with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about cycling, sustainability, and operational excellence? Bike Club, a pioneering force in children's bike subscription services, is on the lookout for a committed Customer Service Executive to initiate and elevate our customer experience. With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children's bike sector. While our headquarters is in the United Kingdom, we are also active in Germany and Austria. We're a purpose-driven company that believes in ethical practices and a supportive work environment. If you thrive in a fast-paced setting, enjoy problem-solving, and want to help shape how we do things, we'd love to hear from you.
Tasks
At Bike Club, our members are at the heart of everything we do and our Customer Service Team is key to making that happen. As a Customer Service Executive, you'll help keep our community happy by delivering exceptional service across email, phone and social media. Your day-to-day could include anything from helping parents choose the right bike, to resolving queries around deliveries, payments, or bike issues. No two days are the same, and we love it that way.
- Handle member queries across multiple channels, including emails, telephone, and social media.
- Develop expert product knowledge of our bicycle range to offer tailored advice and recommendations to our members.
- Act as the voice of the customer by gathering feedback and sharing insights with your team.
- Communicate clearly and effectively, ensuring information is always shared clearly and concisely.
- Demonstrate a solution-focused approach by resolving issues on the first contact whenever possible.
Requirements
- Fluency in both English and German, with strong written and verbal communication skills (a must).
- Genuinely care about offering the highest level of customer support.
- Previous experience with CRM tools, preferably Salesforce.
- Strong problem-solving skills, coupled with a natural curiosity and a desire to learn.
- A high level of empathy and a commitment to exceeding customer expectations.
- You actively seek out feedback to help yourself grow and improve.
- Love the dynamic of a team environment, but are just as comfortable working independently.
- You can remain positive when the going gets tough and when working under pressure.
- A dependable, organised, and dedicated team player.
- At least 1 year of real-life experience in a similar customer service role.
Benefits
- Remote first – work from anywhere in the UK. You will be required to attend a monthly in-person team meeting at our warehouse in East London.
- Flexible hours – 37.5 working hours per week. While some Saturday availability is required, we're open to different work patterns. Our core hours are Monday - Friday, 9 am - 5:30 pm.
- Holidays – 26 days annual leave plus bank holidays, with additional days accrued for each year worked.
- Sustainability impact – you will be working for a B Corp Certified company that actively contributes to environmental and social good.
- Parental leave – enhanced maternity and paternity leave.
- Bike subscription – £30/month discount towards Bike Club subscription.
Ready to take your career into a higher gear with Bike Club? We're keen to pedal forward with you on our team. Apply Today! We invite you to forward your CV and a cover letter expressing your enthusiasm for the core values and vision of Bike Club. Join us, and let's embark on this trailblazing journey together.
Customer Service Executive in London employer: The Bike Club
Contact Detail:
The Bike Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in London
✨Tip Number 1
Get to know the company inside out! Research Bike Club's mission, values, and products. This way, when you chat with them, you can show off your passion for cycling and sustainability, making you stand out as a candidate who truly gets what they're about.
✨Tip Number 2
Practice your communication skills! Since you'll be handling queries across various channels, try role-playing different scenarios with friends or family. This will help you feel more confident and articulate during your interview, especially when discussing how you'd resolve customer issues.
✨Tip Number 3
Show your problem-solving prowess! Think of examples from your past experiences where you turned a tough situation into a positive outcome. Be ready to share these stories during your interview to demonstrate your solution-focused approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Bike Club team. Don’t forget to highlight your empathy and commitment to customer support in your application!
We think you need these skills to ace Customer Service Executive in London
Some tips for your application 🫡
Show Your Passion: Let your love for cycling and sustainability shine through in your application. We want to see how your values align with ours, so don’t hold back on sharing why you’re excited about this role!
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. We’re looking for someone who can handle queries like a pro, so showcase any past roles where you’ve excelled in similar situations.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for Bike Club. Be genuine, express your enthusiasm for our mission, and don’t forget to mention your problem-solving skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at The Bike Club
✨Know Your Bikes
Before the interview, dive deep into Bike Club's range of bicycles. Familiarise yourself with the different models and their features. This will not only help you answer questions confidently but also show your genuine interest in the products you'll be supporting.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you went above and beyond for a customer. Highlight your problem-solving skills and how you maintained a positive attitude under pressure. This is crucial for a role that revolves around customer satisfaction.
✨Emphasise Your Team Spirit
Bike Club values teamwork, so be ready to discuss how you've collaborated with others in past positions. Share specific instances where you contributed to a team goal or helped a colleague, showcasing your ability to thrive in a dynamic environment.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice responding to common customer queries or complaints. This will demonstrate your communication skills and your ability to handle real-life situations effectively.
