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- Tasks: Enhance customer experience by handling queries via email, phone, and social media.
- Company: Leading children's bike subscription service in the UK.
- Benefits: Flexible hours, remote work, generous holiday leave, and sustainability impact opportunities.
- Why this job: Join a fun team and make a difference in children's lives while working from anywhere.
- Qualifications: Fluent in English and German with at least 1 year of customer service experience.
- Other info: Be part of a dependable team in a dynamic and supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading children's bike subscription service in the UK is seeking a committed Customer Service Executive to enhance customer experience. This role involves handling member queries across email, phone, and social media while developing expert product knowledge.
The ideal candidate is fluent in English and German, has at least 1 year of customer service experience, and is a dependable team player.
This position offers flexible hours and the opportunity to work remotely, plus generous benefits such as holiday leave and sustainability impact work.
Bilingual Customer Service Exec (English/German) - Remote in London employer: The Bike Club
Contact Detail:
The Bike Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Service Exec (English/German) - Remote in London
✨Tip Number 1
Make sure to brush up on your product knowledge before the interview. Knowing the ins and outs of the children's bike subscription service will show that you're genuinely interested and ready to help customers.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in both English and German, try role-playing customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Don’t underestimate the power of social media! Engage with the company’s online presence and showcase your enthusiasm for their mission. It’s a great way to stand out and show you’re a team player.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing candidates who take the initiative to connect directly with us. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Bilingual Customer Service Exec (English/German) - Remote in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone bilingual, make sure to highlight your English and German skills right from the start. Use both languages in your application if you can – it’ll show us you’re serious about the role!
Tailor Your Experience: We want to see how your past customer service experience relates to this role. Be specific about your achievements and how they’ve prepared you to handle member queries effectively. The more relevant, the better!
Be Personable: Customer service is all about connecting with people. Let your personality shine through in your application. A friendly tone can go a long way in showing us you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, we love seeing applications come in that way!
How to prepare for a job interview at The Bike Club
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both English and German, make sure to practice speaking and writing in both languages. Prepare to switch between them during the interview, as you might be asked to demonstrate your language skills directly.
✨Know the Company Inside Out
Research the children's bike subscription service thoroughly. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might face in this role. Be ready to discuss how you would handle specific queries or complaints, especially in both languages. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Team Spirit
As a dependable team player, it’s important to highlight your collaborative skills. Share examples of how you've worked well with others in previous roles, especially in a remote setting, to demonstrate that you can contribute positively to the team dynamic.
