The Bike Club is seeking a senior, hands-on retention lead for a three-month engagement to build retention capabilities across the UK and Germany while a permanent Head of Retention is recruited. You will work directly in Salesforce and Klaviyo, with potential fractional engagement for candidates who meet criteria.
Responsibilities include reviewing lifecycle journeys, designing customer journeys and reporting, and driving churn reduction and win-back initiatives.
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Interim Retention Lead for Subscriptions & Growth employer: The Bike Club
At Bike Club, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee well-being and growth. As a remote-first company with flexible hours, we empower our Customer Success Advocates to balance their professional and personal lives while contributing to a mission-driven team. With opportunities for professional development and a collaborative culture, our East London warehouse serves as a hub for creativity and connection, making Bike Club an exceptional place to build a rewarding career.
