At a Glance
- Tasks: Lead a team, provide excellent customer service, and manage store operations.
- Company: Join Big Yellow Self Storage, a supportive and inclusive workplace.
- Benefits: Competitive salary, quarterly bonuses, generous holiday, and career development opportunities.
- Other info: Great opportunities for training and career progression in a dynamic environment.
- Why this job: Enjoy a role with variety, responsibility, and a genuine work-life balance.
- Qualifications: Proactive attitude, strong communication skills, and a passion for helping others.
About The Role
Location: Chelmsford (CM1 3AG)
Salary & Benefits: £29,540 per year + quarterly bonus + excellent benefits
Join a supportive team where your contribution is recognised and rewarded.
What you'll receive:
- Competitive annual salary
- Quarterly team bonus (typically averaging 10–12%)
- Annual salary reviews
- Generous pension scheme
- Sharesave scheme
- Free on-site parking
- Long-service reward vouchers
- 28 days' holiday, increasing with service
- An extra day off for your birthday
- Enhanced parental and adoption leave packages
- Discounted gym memberships
- Paid volunteering day each year
- Regular social events and team activities
Work-Life Balance
We understand that having time for life outside work matters.
Working pattern: 40 hours per week, Any 5 days from 7
Fair and advanced rota planning. You won't be expected to work every weekend. Predictable schedules to help you plan personal commitments.
Shift times:
- Weekdays: 8:15am – 4:45pm, or 9:15am – 5:45pm
- Saturday: 8:45am – 5:45pm
- Sunday: 9:45am – 4:15pm
Training & Career Development
No storage industry experience? No problem. From your first day, you'll receive:
- A comprehensive induction programme
- Ongoing coaching and mentoring
- Support from a dedicated Learning & Development specialist
- Access to e-learning and classroom-based training
- Clear career progression opportunities
- Guidance from an experienced management team
This is a varied, customer-focused position where you'll help people during important life moments such as moving home, renovating, travelling or needing extra space. You'll be working closely with the Store Manager to help drive success of store performance and your team's development. This is not a warehouse role.
You'll spend most of your time helping customers, finding solutions and ensuring the store runs smoothly.
Key responsibilities:
- Leading from the front with your team
- Encourage a positive and flexible approach to daily management of the store/team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identify the potential of your team to ensure a strong pipeline of talent
- Ownership of store financial contribution in order to drive sales and control costs
- Providing friendly, professional customer service in person, by phone and email
- Understanding customer requirements and recommending suitable storage solutions
- Building positive relationships with customers and your team
- Supporting the day-to-day running of the store
- Working closely with colleagues to create a positive team environment
- Take responsibility for all aspects of store operations in the Store Manager's absence
Physical requirements: Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided.
About You
We're looking for someone who:
- Is proactive, takes initiative and enjoys working closely with others to deliver strong results
- Enjoys helping people and providing excellent customer service
- Is confident communicating face-to-face, over the phone and by email
- Likes working as part of a team
- Can stay organised and manage multiple tasks
- Has a positive, can-do attitude
- Is comfortable using computer systems
- Takes pride in maintaining high standards
Could This Be the Right Role for You?
Ask yourself:
- Do you enjoy talking to customers and finding solutions to their needs?
- Are you looking for a role with predictable hours and genuine work-life balance?
- Would you like clear opportunities for training and career progression?
- Do you enjoy working in a supportive team environment?
- Are you motivated by bonuses and rewards for success?
- Do you want a role that combines customer service with variety and responsibility?
If so, we'd love to hear from you.
About The Organisation
We believe great talent comes from all backgrounds and experiences. We're committed to creating an inclusive workplace where everyone has the opportunity to build a successful and rewarding career. We welcome applications from all suitably qualified candidates, regardless of race, ethnicity, gender, religion or belief, sexual orientation, age, disability, caring responsibilities or background. If you require any adjustments or additional support at any stage of the recruitment process, please let us know and we'll do our best to accommodate your needs. We also encourage neurodivergent candidates to tell us about any adjustments that would help them perform at their best during the application or interview process. This could include additional time for assessments, advance information about the interview format or adjustments to the interview environment. We are committed to providing a fair and supportive recruitment experience and ensuring every candidate has the opportunity to demonstrate their skills, experience and potential.
Assistant Store Manager in Writtle employer: The Big Yellow Self Storage Company
At Big Yellow Self Storage, we pride ourselves on being an excellent employer in Chelmsford, offering a supportive work culture where your contributions are recognised and rewarded. With competitive salaries, generous benefits, and clear career progression opportunities, we ensure our employees enjoy a healthy work-life balance while developing their skills in a customer-focused environment. Join us to be part of a team that values inclusivity and personal growth, making every day at work meaningful and rewarding.
Contact Details:
The Big Yellow Self Storage Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Writtle
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Big Yellow Self Storage Company, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Big Yellow Self Storage Company!
We think you need these skills to ace Assistant Store Manager in Writtle
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Big Yellow Self Storage Company, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Big Yellow Self Storage Company and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Big Yellow Self Storage Company that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
