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For Companies At a Glance
- Tasks: Lead a dynamic team, drive store performance, and deliver exceptional customer service.
- Company: Join Big Yellow, a supportive and fun workplace with a family feel.
- Benefits: Enjoy competitive pay, bonuses, extra holiday, and wellness support.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: Strong leadership skills and a passion for team development.
- Other info: Embrace a diverse culture where your personality truly matters.
About The Role
Role: Store Manager / Location: Wandsworth / Salary: £40,376 per annum, plus bonus and benefits / Hours of work: 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
What we give back to you
- Competitive rates of pay reviewed on an annual basis
- Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement of 28 days, increasing with service
- Training and support to help you develop a great career with us from day one
- Great pension and sharesave schemes
- Social events throughout the year
- Family friendly policies which include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for important life events, birthdays and long service rewards
- Day off to volunteer for one of our charity partners
- Access to wellbeing support and employee assistance programme (EAP)
What you’ll be doing
The role of a Store Manager is key to the success of store performance and your team’s development, so you will need to be aligned with our values, your team and delivering exceptional customer service. Some of your core responsibilities will be:
- Leading from the front and work shoulder to shoulder with your team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identify the potential of your team to ensure there is a strong pipeline of talent
- Create a working environment where people are happy to come into work
- Full ownership of store financial contribution in order to drive sales and control costs
- Ensure you and your team always provide the highest level of customer service
- Maintain commercial awareness of competitors to improve team and store performance
- Ensure you take accountability for all aspects of store operations, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
- Promote a positive and flexible approach to daily management of your store/team
About The Organisation
Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge.
We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.
So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch.
We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Store Manager in Wandsworth employer: The Big Yellow Self Storage Company
Contact Detail:
The Big Yellow Self Storage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Wandsworth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Big Yellow's social media and website. Understanding their values and vibe will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've led a team or solved a problem. Be ready to share these during your interview to demonstrate your skills and how you align with their focus on team development.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've gone above and beyond for customers in the past. This role is all about delivering exceptional service, so make sure you highlight your passion for helping others.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team or store operations. This shows your enthusiasm and helps you figure out if it's the right fit for you.
We think you need these skills to ace Store Manager in Wandsworth
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and team leadership.
Tailor Your Application: Make sure to tailor your application to the Store Manager role. Highlight your relevant experience and skills that align with our values and the responsibilities mentioned in the job description.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Know the Company Culture
Before your interview, take some time to understand Big Yellow's culture and values. They emphasise a supportive and positive work environment, so be ready to discuss how your personality aligns with their ethos of integrity, empathy, and a can-do attitude.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead from the front. Prepare examples of how you've successfully managed teams in the past, highlighting your ability to inspire and motivate others. Think about specific situations where you recognised and rewarded team performance.
✨Demonstrate Customer Service Excellence
Big Yellow places a strong emphasis on exceptional customer service. Be prepared to share your experiences in delivering outstanding service and how you would ensure your team maintains high standards. Consider discussing any strategies you've used to improve customer satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about challenges you might face as a Store Manager and how you would handle them. This will show your potential employer that you're proactive and ready for the role.
