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For Companies At a Glance
- Tasks: Provide exceptional customer service and consultative sales support via calls and live chat.
- Company: Join Big Yellow, a dynamic team with a family feel and strong growth.
- Benefits: Earn £13.26 per hour, plus bonuses, holidays, and health benefits.
- Why this job: Make a real impact by helping customers while developing your skills in a supportive environment.
- Qualifications: Enthusiasm, effective communication, and a drive to meet targets are key.
- Other info: Enjoy career growth opportunities and a culture of collaboration and recognition.
The predicted salary is between 11 - 16 £ per hour.
About The Role
Based at our Head Office in Bagshot, Surrey, £13.26 per hour, plus bonus and benefits, 15 hours per week across 2 days (working from home available).
As a Customer Sales Consultant, you will provide exceptional service and offer a consultative sales approach to meet our customer’s needs. Whether you’re answering inbound calls or effectively communicating via live chat, you’re an essential support to the store teams. Through shared ambition, this dynamic team works together to achieve their targets.
What you will be doing:
- Enthusiasm and drive to meet your targets
- Liaising with customers via inbound calls and live chat
- Communicate effectively and build relationships with customers
- Effectively question customers to establish their needs, demonstrating empathy and providing solutions to support them
- Confident in closing a sales opportunity
- Self-motivated and a good team player
If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have.
What we give back to you:
- Quarterly bonuses averaging 8-10% a year of salary
- 28 days holidays (that includes taking bank holidays into account)
- Plus an additional day off for your birthday and £50 of incentive vouchers
- Great pension and sharesave schemes
- Travel benefits – cycle to work scheme and free onsite parking
- Health benefits – access to employee assistance programme and gym discounts
- Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave
- Department incentives and social events
- Nurturing career support such as comprehensive induction training, development programmes, online resources, apprenticeships, workshops and day off for volunteering
About The Organisation
At Big Yellow, our employees are the backbone of our business. When customers contact our Customer Sales Support Centre, their journey begins with you. That’s why it’s essential to bring warmth, enthusiasm, and a welcoming attitude to every call, guiding customers through the buying process with confidence. This isn’t your typical call centre role—we’re a small, close-knit team based at our head office. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel. Our success comes from great people delivering outstanding customer experiences, encouraged by a culture of collaboration and recognition. With comprehensive training from day one, you will be fully supported as you grow in your career.
At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Part Time Customer Sales Consultant in Surrey employer: The Big Yellow Self Storage Company
Contact Detail:
The Big Yellow Self Storage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Sales Consultant in Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Big Yellow. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers via calls and live chat, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with answering questions and closing sales.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the interviewers, let your passion for customer service shine through. Share examples of how you've gone above and beyond for customers in the past—this will set you apart from the crowd.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you think your experience isn’t a perfect match, we want to hear from you. You might just be the right fit for this role or another one we have in the pipeline!
We think you need these skills to ace Part Time Customer Sales Consultant in Surrey
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to bring that energy to our team.
Tailor Your Experience: Make sure to highlight any relevant experience you have, even if it doesn’t match every single qualification. We value diverse backgrounds, so show us how your skills can contribute to our success!
Be Personable: Since this role involves building relationships with customers, use a friendly tone in your application. We’re looking for someone who can connect with people, so let your personality come through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Customer Sales Consultant. Familiarise yourself with the key responsibilities, such as handling inbound calls and live chats, and think about how your skills align with these tasks. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Communication Skills
Since effective communication is crucial in this role, prepare examples that highlight your ability to build relationships with customers. Think of times when you’ve successfully resolved issues or closed sales by asking the right questions and showing empathy. Practising these scenarios can help you articulate your experience confidently.
✨Demonstrate Your Team Spirit
Big Yellow values collaboration, so be ready to discuss how you work well in a team. Share experiences where you’ve contributed to a group goal or supported colleagues. This will show that you’re not just self-motivated but also a great team player, which is essential for achieving targets together.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
