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For Companies At a Glance
- Tasks: Lead a dynamic team, drive store performance, and deliver exceptional customer service.
- Company: Join Big Yellow, a close-knit company that values people and teamwork.
- Benefits: Enjoy competitive pay, bonuses, extra holiday, and great work-life balance.
- Why this job: Make a real impact in a fun, supportive environment where no two days are the same.
- Qualifications: Strong leadership skills and a positive attitude are essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 30700 - 36600 £ per year.
About The Role
Location: Norwich
Salary: £36,721 per annum (OTE £40,393) plus benefits
Hours of work: 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
What we give back to you
- Competitive rates of pay reviewed on an annual basis
- Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement of 28 days, increasing with service
- Training and support to help you develop a great career with us from day one
- Great pension and sharesave schemes
- Social events throughout the year
- Family friendly policies which include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for important life events, birthdays and long service rewards
- Day off to volunteer for one of our charity partners
- Access to wellbeing support and employee assistance programme (EAP)
What you’ll be doing
The role of a Store Manager is key to the success of store performance and your team’s development, so you will need to be aligned with our values, your team and delivering exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm.
Some of your core responsibilities will be:
- Leading from the front and work shoulder to shoulder with your team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identify the potential of your team to ensure there is a strong pipeline of talent
- Create a working environment where people are happy to come into work
- Full ownership of store financial contribution in order to drive sales and control costs
- Ensure you and your team always provide the highest level of customer service
- Maintain commercial awareness of competitors to improve team and store performance
- Ensure you take accountability for all aspects of store operations, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
- Promote a positive and flexible approach to daily management of your store/team
About The Organisation
Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge. We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.
So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch. We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Find out more about life at Big Yellow.
Store Manager employer: The Big Yellow Self Storage Company
Contact Detail:
The Big Yellow Self Storage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or solved a problem. Be ready to share these experiences, as they’ll want to see how you can inspire and support your future team.
✨Tip Number 3
Don’t shy away from asking questions during the interview. It shows you’re engaged and keen to learn more about the role and the team dynamics. Plus, it’s a great way to figure out if this is the right fit for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to reach out directly. So, go on, give it a shot!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Highlight your passion for customer service and how you connect with your team.
Tailor Your Application: Make sure to tailor your CV and cover letter to the Store Manager role. Use keywords from the job description to show that you understand what we’re looking for and how you fit the bill.
Highlight Leadership Skills: As a Store Manager, leadership is key. Share examples of how you've led teams in the past, recognised their achievements, and created a positive work environment. We love a can-do attitude!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Know the Company Culture
Before your interview, take some time to understand Big Yellow's culture and values. They emphasise a supportive and positive work environment, so think about how your personality aligns with that. Be ready to share examples of how you've contributed to a team atmosphere in the past.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead from the front. Prepare to discuss your leadership style and provide specific examples of how you've motivated and developed your team. Highlight any successes in improving team performance or customer service.
✨Demonstrate Commercial Awareness
Big Yellow values commercial awareness, so be prepared to talk about competitors and market trends. Research the local market in Norwich and think about how you can drive sales and improve store performance. This shows you're proactive and ready to take ownership of the store's success.
✨Emphasise Your Customer Service Passion
Exceptional customer service is key for this role. Think of instances where you've gone above and beyond for customers. Share these stories during your interview to illustrate your genuine passion for helping others and creating a positive experience for customers.
