Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure exceptional customer service.
- Company: Join Big Yellow, a close-knit company focused on outstanding customer experiences.
- Benefits: Enjoy competitive pay, bonuses, extra holiday, and wellness support.
- Why this job: Be part of a fun, supportive culture where every day is different.
- Qualifications: Looking for passionate leaders with a positive attitude and team spirit.
- Other info: Diversity and inclusion are key; all backgrounds are welcome to apply.
About The Role
All candidates should make sure to read the following job description and information carefully before applying.
Role: Store Manager / Location: Merton / Salary: £41,901 per annum (OTE £46,091) plus benefits / Hours of work: 40 hours per week – 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
What we give back to you
We believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there’s a good chance they will stay happy, engaged and driven to build a career with us. Some of our excellent benefits include:
Competitive rates of pay reviewed on an annual basis
Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
Additional day off for your Birthday
Holiday entitlement of 28 days, increasing with service
Training and support to help you develop a great career with us from day one
Great pension and sharesave schemes
Social events throughout the year
Family friendly policies which include enhanced maternity, paternity and adoption packages
Free on-site parking
Cycle to work scheme and gym discounts
Vouchers for important life events, birthdays and long service rewards
Day off to volunteer for one of our charity partners
Access to wellbeing support and employee assistance programme (EAP)What you`ll be doing
The role of a Store Manager is key to the success of store performance and your team’s development, so you will need to be aligned with our values, your team and delivering exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be:
Leading from the front and work shoulder to shoulder with your team
Managing, recognising and rewarding your team whilst maximising the performance of your store
Identify the potential of your team to ensure there is a strong pipeline of talent
Create a working environment where people are happy to come into work
Full ownership of store financial contribution in order to drive sales and control costs
Ensure you and your team always provide the highest level of customer service
Maintain commercial awareness of competitors to improve team and store performance
Ensure you take accountability for all aspects of store operations, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
Promote a positive and flexible approach to daily management of your store/teamFind out more about a Store Role
About The Organisation
Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge.
We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.
So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch.
We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Find out more about life at Big Yellow
Store Manager employer: The Big Yellow Self Storage Company
Contact Detail:
The Big Yellow Self Storage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since Big Yellow places a strong emphasis on personality and integrity, think about how your own values align with theirs and be ready to discuss this during your interview.
✨Tip Number 2
Prepare examples of your leadership experience. As a Store Manager, you'll need to demonstrate your ability to lead a team effectively, so think of specific instances where you've motivated or developed team members in previous roles.
✨Tip Number 3
Research the local market and competitors. Understanding the competitive landscape will not only help you in the role but also show your potential employer that you're proactive and commercially aware.
✨Tip Number 4
Be ready to discuss your approach to customer service. Since delivering exceptional customer service is key to the role, prepare to share your philosophy on customer engagement and any successful strategies you've implemented in the past.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, leadership skills, and customer service. Use specific examples that demonstrate your ability to lead a team and drive store performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your values align with those of Big Yellow and provide examples of how you've successfully managed teams or improved customer experiences in the past.
Showcase Your Personality: Since the company values personality as much as skills, let your unique traits shine through in your application. Use a friendly tone and share anecdotes that reflect your integrity, empathy, and enthusiasm for helping others.
Highlight Your Understanding of the Role: Demonstrate your understanding of the Store Manager's responsibilities by discussing how you would approach leading a team, managing store operations, and ensuring exceptional customer service. This shows that you are not only interested in the position but also prepared for it.
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Show Your Leadership Skills
As a Store Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated and inspired them to achieve their goals.
✨Emphasise Customer Service Experience
Exceptional customer service is at the heart of this role. Be ready to discuss specific instances where you went above and beyond for customers, showcasing your commitment to delivering an outstanding experience.
✨Understand the Company Culture
Big Yellow values a fun and supportive workplace. Familiarise yourself with their culture and be prepared to discuss how your personality aligns with their values, highlighting your ability to contribute positively to the team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios related to team management, sales performance, and customer interactions, and how you would handle them effectively.
