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- Tasks: Provide exceptional customer service and consultative sales support via calls and live chat.
- Company: Join Big Yellow, a dynamic team with a family feel and strong growth.
- Benefits: Earn £13.59 per hour, plus bonuses, holidays, and health benefits.
- Why this job: Make a real impact by helping customers while developing your skills in a supportive environment.
- Qualifications: Enthusiasm, good communication skills, and a drive to meet targets.
- Other info: Enjoy career growth opportunities and a culture of collaboration and recognition.
The predicted salary is between 13 - 16 £ per hour.
Part Time Customer Sales Consultant
Based at our Head Office in Bagshot, Surrey, £13.59 per hour, plus bonus and benefits, 15 hours per week across 2 days (Saturday and Sunday).
As a Customer Sales Consultant, you will provide exceptional service and offer a consultative sales approach to meet our customers' needs. Whether you're answering inbound calls or effectively communicating via live chat, you're an essential support to the store teams. Through shared ambition, this dynamic team works together to achieve their targets.
What you will be doing:
- Enthusiasm and drive to meet your targets
- Liaising with customers via inbound calls and live chat
- Communicate effectively and build relationships with customers
- Effectively question customers to establish their needs, demonstrating empathy and providing solutions to support them
- Confident in closing a sales opportunity
- Self-motivated and a good team player
If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have.
What we give back to you:
- Quarterly bonuses averaging 8-10% a year of salary
- 28 days holidays (that includes taking bank holidays into account)
- Plus an additional day off for your birthday and £50 of incentive vouchers
- Great pension and sharesave schemes
- Travel benefits cycle to work scheme and free onsite parking
- Health benefits access to employee assistance programme and gym discounts
- Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave
- Department incentives and social events
- Nurturing career support such as comprehensive induction training, development programmes, online resources, apprenticeships, workshops and day off for volunteering
About The Organisation
At Big Yellow, our employees are the backbone of our business. When customers contact our Customer Sales Support Centre, their journey begins with you. That's why it's essential to bring warmth, enthusiasm, and a welcoming attitude to every call, guiding customers through the buying process with confidence. This isn't your typical call centre role; we're a small, close-knit team based at our head office. Despite our rapid growth over the past 25 years, we've maintained a strong family feel. Our success comes from great people delivering outstanding customer experiences, encouraged by a culture of collaboration and recognition. With comprehensive training from day one, you'll be fully supported as you grow in your career.
At Big Yellow, we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Sales Consultant employer: The Big Yellow Self Storage Company
Contact Detail:
The Big Yellow Self Storage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Big Yellow. Understand their values and culture, and think about how you can fit into their close-knit team. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your sales pitch! Since this role is all about consultative sales, prepare a few scenarios where you can demonstrate your ability to understand customer needs and close a sale. Role-playing with a friend can really help you nail this down.
✨Tip Number 3
Be ready to showcase your communication skills. Whether it’s through a phone call or live chat, practice being clear and friendly. Think about examples from your past experiences where you’ve successfully built relationships with customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Sales Consultant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to bring that energy to our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with what we’re looking for. Use examples from your past experiences that demonstrate your ability to meet targets and build relationships with customers.
Be Yourself: Don’t stress if your experience doesn’t match every single requirement. We value authenticity and are looking for candidates who can bring their unique perspective to the team. Just be yourself and let us know why you’d be a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Know the Company
Before your interview, take some time to research Big Yellow. Understand their values, culture, and what makes them unique in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Sales Pitch
As a Customer Sales Consultant, you'll need to demonstrate your sales skills. Prepare a brief pitch about a product or service you believe in. Practising this will help you feel more confident when discussing how you can meet customer needs during the interview.
✨Show Empathy and Communication Skills
During the interview, be ready to showcase your ability to connect with customers. Use examples from past experiences where you successfully built relationships or resolved issues. This will highlight your consultative sales approach and your fit for the team.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.