At a Glance
- Tasks: Deliver exceptional customer service and maximise sales in a dynamic store environment.
- Company: Join Big Yellow, a close-knit company with a fun and supportive culture.
- Benefits: Competitive salary, bonuses, extra day off for your birthday, and 28 days holiday.
- Other info: Enjoy social events, career development, and a diverse, inclusive workplace.
- Why this job: Be part of a team that values your personality and passion for helping others.
- Qualifications: No specific experience needed, just bring your warm attitude and enthusiasm.
About The Role Location: Bristol Central BS5 0AE Salary and Financial Benefits £26,686 per year, plus a bonus (with an average quarterly team bonus of around 10–12%) and benefits package. This includes an annual salary review, a generous pension scheme, a Sharesave scheme, free on-site parking and vouchers to celebrate milestone birthdays and long service achievements. Sociable Working Hours This is a 40-hour per week role, worked across any 5 out of 7 days. You will benefit from a supportive work-life balance with a mix of weekday shifts, either 8:15am–4:45pm or 9:15am–5:45pm. If working on a weekend, shifts are 8:45am–5:45pm on Saturdays and 9:45am–4:15pm on Sundays. We support individual needs through fair and advanced rota planning. You will not be expected to work every weekend, providing the consistency and predictability to plan personal commitments. Work Life Balance Alongside flexible and predictable working hours, we recognise the importance of time away from work. You will receive 28 days’ holiday (increasing with length of service), plus an extra day off to celebrate your birthday. Additional benefits include regular social events, enhanced parental and adoption packages, discounted gym memberships and a paid day off for volunteering. Personal and Professional Development Development starts from day one with a comprehensive induction programme, designed to build knowledge and confidence in the role, coached and mentored by a Learning and Development expert. After successfully completing probation, there will be access to further development opportunities through the e-learning platform and face-to-face training courses. We offer clear, structured career progression pathways for those looking to advance, along with mentorship from the experienced management team to support career progression. Our Culture We are committed to delivering outstanding customer service while sustaining a positive and supportive workplace for all colleagues. This is achieved by encouraging teamwork, keeping the customer at the heart of every decision and continually investing in employees. Our approach is helpful, empathetic and flexible, with a strong commitment to doing the right thing for customers, colleagues and local communities. What the role involves With full training and support from day one, this role plays a key part in helping customers during important moments in their lives. It is a varied, people-focused position — not a warehousing role — combining customer service with day-to-day store operations. Key responsibilities: • Deliver friendly, professional service in person, by phone and via email. • Understand customer needs and recommend suitable storage solutions. • Work collaboratively to maintain a positive team environment. • Support daily store operations, including cleaning, restocking and presentation standards. • Follow health, safety and security procedures. • Manage customer accounts accurately using established systems. Some light physical tasks are involved, with full training and equipment provided. About The Organisation Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge. We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together. So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have a warm and friendly manner, great listening skills, a genuine desire to help others, a positive attitude and are not afraid of a challenge, please get in touch. We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know. If you are neurodivergent and need any adjustments or additional support during the application or interview process, we encourage you to let us know. This may include for example, extra time for assessments, information about the types of questions that may be asked or adjustments to the interview environment. We are committed to working with you to ensure you have the best opportunity to showcase your skills and experience
Sales Advisor - Full Time in Bristol employer: The Big Yellow Self Storage Company
At Big Yellow, we pride ourselves on being an exceptional employer, offering a supportive and fun work culture that prioritises employee wellbeing and development. Our Bristol Ashton Gate location provides a close-knit environment where team members can thrive, enjoy competitive pay, generous benefits, and opportunities for personal growth, all while delivering outstanding customer service. Join us to be part of a company that values your individuality and fosters a sense of belonging.
Contact Details:
The Big Yellow Self Storage Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Full Time in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, check out Big Yellow's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. This will help you stand out during the interview.
✨Tip Number 3
Be yourself! Big Yellow is looking for personality just as much as skills. Don’t be afraid to let your warm and friendly side shine through. Show them your passion for helping others and your positive attitude!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. So, don’t hesitate—get your application in and let’s get you on board!
We think you need these skills to ace Sales Advisor - Full Time in Bristol
Customer Service
Sales Maximisation
Team Collaboration
Store Operations Management
Health and Safety Compliance
Communication Skills
Problem-Solving Skills
Attention to Detail
Relationship Building
Positive Attitude
Listening Skills
Adaptability
Integrity
Empathy
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for helping others and your enthusiasm for the role.
Tailor Your Application:Make sure to tailor your application to the Sales Advisor role. Highlight any relevant experience or skills that align with our values and the responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company!
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Know the Company Culture
Before your interview, take some time to research Big Yellow's culture and values. They emphasise a supportive and positive work environment, so think about how your personality aligns with their ethos. Be ready to share examples of how you've contributed to a team or created a positive atmosphere in previous roles.
✨Showcase Your Customer Service Skills
As a Sales Advisor, exceptional customer service is key. Prepare specific examples of how you've gone above and beyond for customers in the past. Think about situations where you turned a negative experience into a positive one, as this will demonstrate your ability to handle challenges with empathy and integrity.
✨Demonstrate Team Spirit
Big Yellow values collaboration, so be prepared to discuss how you work within a team. Share stories that highlight your ability to support colleagues and contribute to a happy working environment. Mention any experiences where teamwork led to improved store performance or customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the training and support they provide, or how they celebrate team successes. This not only gives you valuable insights but also reinforces your enthusiasm for the position.
