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For Companies At a Glance
- Tasks: As a Full Time Sales Advisor, you'll deliver exceptional customer service and boost store performance.
- Company: Join Big Yellow, a close-knit company focused on outstanding customer experiences and employee wellbeing.
- Benefits: Enjoy competitive pay, bonuses, extra holiday, training, and wellness support.
- Why this job: This role offers a fun, supportive culture with varied tasks and opportunities to build relationships.
- Qualifications: We're looking for a friendly attitude, great listening skills, and a passion for helping others.
- Other info: Diversity is key; we welcome applicants from all backgrounds and encourage you to apply!
About The Role
Is this the role you are looking for If so read on for more details, and make sure to apply today.
Role: Full Time Sales Advisor / Location: Twickenham / Salary: £26,160 per annum (OTE £28,776) plus benefits / Hours of work: 40 hours per week – 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
What we give back to you
We believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there’s a good chance they will stay happy, engaged and driven to build a career with us. Some of our excellent benefits include:
Competitive rates of pay reviewed on an annual basis
Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
Additional day off for your Birthday
Holiday entitlement of 28 days, increasing with service
Training and support to help you develop a great career with us from day one
Great pension and sharesave schemes
Social events throughout the year
Family friendly policies which include enhanced maternity, paternity and adoption packages
Free on-site parking
Cycle to work scheme and gym discounts
Vouchers for important life events, birthdays and long service rewards
Day off to volunteer for one of our charity partners
Access to wellbeing support and employee assistance programme (EAP)What you`ll be doing
With support and guidance from your managers, a Full Time Sales Advisor plays a key role in improving store performance and upholding high presentation standards, so you will need to be aligned with our values, focussed on building relationships and providing exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be:
Delivering excellent customer service in person, via email or on the telephone
Maximising sales at every opportunity to help improve the performance of the store
Work collaboratively in your team, helping to maintain a happy working environment
Assist in all aspects of store operations, including maintaining the cleanliness and maintenance of the store
Complying with health and safety standards, monitoring store security and ensure accurate completion of administrationFind out more about a Store Role
About The Organisation
Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge.
We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.
So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have a warm and friendly manner, great listening skills, a genuine desire to help others, a positive attitude and are not afraid of a challenge, please get in touch.
We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Find out more about life at Big Yellow
Sales Advisor - Full Time employer: The Big Yellow Self Storage Company
Contact Detail:
The Big Yellow Self Storage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Full Time
✨Tip Number 1
Familiarise yourself with Big Yellow's values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you are not just looking for a job, but are genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you went above and beyond to help a customer. This will highlight your passion for providing exceptional service, which is crucial for the Sales Advisor role.
✨Tip Number 3
Showcase your teamwork skills by sharing stories of how you've collaborated with others in previous roles. Since the position involves working closely with a small team, demonstrating your ability to contribute positively to a team environment will be beneficial.
✨Tip Number 4
Be ready to discuss your adaptability and willingness to take on various tasks. The role is varied, so expressing your enthusiasm for a dynamic work environment and your ability to handle different responsibilities will make you stand out.
We think you need these skills to ace Sales Advisor - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Advisor role. Emphasise your customer service experience, teamwork abilities, and any sales achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for helping others. Mention specific examples of how you've delivered excellent customer service in the past and how you can contribute to the team at Big Yellow.
Showcase Your Soft Skills: In your application, highlight soft skills such as empathy, communication, and a positive attitude. These are crucial for a Sales Advisor role where building relationships with customers is key.
Follow Application Instructions: Carefully read the application instructions provided by Big Yellow. Ensure you submit all required documents and adhere to any specified formats or guidelines to demonstrate your attention to detail.
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Show Your Personality
Since the company values personality as much as skills, be sure to let your true self shine during the interview. Share personal anecdotes that highlight your integrity, empathy, and passion for helping others.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Whether it's resolving a complaint or going the extra mile for a customer, showcasing these experiences will align with the company's focus on exceptional service.
✨Emphasise Teamwork
The role requires collaboration within a small team, so be ready to discuss your experience working in teams. Highlight instances where you contributed to a positive working environment and helped maintain team morale.
✨Be Ready for Challenges
The company appreciates a can-do attitude, so prepare to discuss how you've faced challenges in previous roles. Share specific examples of how you tackled obstacles with enthusiasm and a positive mindset.
