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- Tasks: Help customers through life-changing moments while maximising sales and providing top-notch service.
- Company: Join Big Yellow, the UK's favourite self-storage company, committed to making transitions stress-free.
- Benefits: Enjoy quarterly bonuses, 28 days holiday, birthday off, and great career support.
- Why this job: Be part of a unique role that blends customer service, sales, and facilities management in a dynamic environment.
- Qualifications: We value personality over experience; be friendly, a good listener, and eager to learn.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
Role: Full Time Sales Advisor
Location: Richmond
Salary: £24,356 per annum (OTE £26,791) plus benefits
Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
Who we are
Big Yellow is the UK’s favourite self storage company. We don’t sell space here, we’re here to help with life changing situations - whether that’s moving home or welcoming a new family member, we’re here to make that transition as easy and stress free as possible. We’ve been leaders in UK self storage since 1999 and are all over the country with more than 100 stores. We’re on a mission to become an even greener business and we’re already seeing some progressive results – from solar power to paperless transactions.
What you’ll be doing
When a customer visits our stores, their experience starts with you. As a Sales Advisor, you’re not just sitting at a till and you’re definitely not moving boxes - you’re helping people through the biggest moments of their lives. This is a hybrid role: part customer service, part sales and part facilities management. Here are some of the things you’ll get up to day-to-day:
- With a good understanding of our customers’ needs you’ll help them decide what the best solution is for them.
- You’ll maximise sales at every opportunity through promoting our products and services.
- You’ll offer the highest quality of customer service in person, via email or phone.
- Completing daily health and safety walkarounds you’ll help to maintain the general cleanliness of the site.
- You’ll carry out general administrative tasks on our database.
Who we’re looking for
We’re ripping up the recruitment rulebook and proudly putting personality over CV credentials. Are you:
- Friendly, warm and do you enjoy meeting people from different walks of life?
- A great listener with a genuine interest in helping people?
- Able to work well both on your own and as part of a close-knit team?
- Hungry to learn and wanting to expand your skill set?
- Good at managing your time?
What we can give to you
At Big Yellow, we’re big about our people and we make sure we look after them. Here is just a flavour of some of the perks we offer:
- Quarterly bonuses averaging around 10-12% a year of salary.
- 28 days holidays (that includes taking bank holidays into account).
- Plus an additional day off for your birthday.
- Great pension and sharesave schemes.
- Travel benefits - cycle to work scheme/ free onsite parking and season ticket loans.
- Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave.
- Nurturing career support such as comprehensive induction training, development programmes, on-line resources, apprenticeships, workshops and days off for volunteering.
At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know.
Sales Advisor employer: The Big Yellow Self Storage Company
Contact Detail:
The Big Yellow Self Storage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with Big Yellow's mission and values. Understanding their commitment to customer service and sustainability will help you align your responses during the interview, showcasing that you're not just a fit for the role but also for the company culture.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in the past. Since this role is all about helping people through significant life changes, having relatable stories ready will demonstrate your ability to connect with customers on a personal level.
✨Tip Number 3
Show your enthusiasm for learning and development. Big Yellow values individuals who are eager to expand their skill set, so be ready to discuss any relevant training or experiences that highlight your willingness to grow within the company.
✨Tip Number 4
Demonstrate your teamwork skills. Since the role involves working closely with others, think of instances where you've successfully collaborated with a team to achieve a common goal, and be prepared to share these examples during your interview.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp what Big Yellow is looking for in a Sales Advisor. Focus on their emphasis on customer service, sales skills, and personality traits.
Tailor Your CV: Highlight relevant experience that showcases your customer service skills and ability to work in a team. Use specific examples that demonstrate your friendliness and problem-solving abilities.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and enthusiasm for helping people. Mention why you want to work at Big Yellow and how you align with their mission of making transitions easier for customers.
Showcase Your Soft Skills: In your application, emphasise your listening skills, time management, and eagerness to learn. These qualities are crucial for the role and will resonate with Big Yellow's focus on personality over credentials.
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Show Your People Skills
As a Sales Advisor, your ability to connect with customers is crucial. Be prepared to share examples of how you've helped others in the past, whether through customer service or personal experiences. This will demonstrate your genuine interest in helping people.
✨Understand the Company Values
Familiarise yourself with Big Yellow's mission and values, especially their commitment to customer service and sustainability. During the interview, mention how these align with your own values and how you can contribute to their goals.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various customer situations. Think of specific scenarios where you successfully resolved issues or provided exceptional service, and be ready to discuss them.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Inquire about their training programmes or how they support employee development, which reflects your eagerness to learn and grow within the company.
