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- Tasks: Help customers through life-changing moments while maximizing sales and providing top-notch service.
- Company: Join Big Yellow, the UK's favorite self-storage company since 1999, dedicated to making transitions easier.
- Benefits: Enjoy quarterly bonuses, 28 days holiday, travel perks, and family-friendly policies.
- Why this job: This unique role blends customer service, sales, and facilities management in a supportive, evolving environment.
- Qualifications: We value personality over experience; be friendly, a great listener, and eager to learn.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
Role: Part Time Sales Advisor / Location: Edinburgh / Salary: £11.50 hourly rate, plus bonus and benefits / Hours of work: 12 hours per week across 2 days
All candidates should make sure to read the following job description and information carefully before applying.
What’s more if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have.
Looking for a career as individual as you are? Where your personality is more important than your CV? Look no further, we’re on the hunt for our next Sales Advisor, to join our Big Yellow family.
Who we are
Big Yellow is the UK’s favourite self storage company.
We don’t sell space here, we’re here to help with life changing situations – whether that’s moving home or welcoming a new family member, we\’re here to make that transition as easy and stress free as possible.
So, if helping people is your thing, then this is THE job for you.
We don’t want to blow our own trumpet, but we’ve got some great credentials – we’ve been leaders in UK self storage since 1999 and are all over the country with more than 100 stores. We don’t just have scale and credibility, we’re the type of company that is constantly evolving and changing for the better. We’re on a mission to become an even greener business and we’re already seeing some progressive results– from solar power to paperless transactions.
What you’ll be doing
When a customer visits our stores, their experience starts with you. As a Sales Advisor, you’re not just sitting at a till and you’re definitely not moving boxes – you’re helping people through the biggest moments of their lives.
So think of this as a hybrid role: part customer service, part sales and part facilities management. This is a truly unique job and no day is exactly the same.
Here are some of the things you’ll get up to day-to-day:
With a good understanding of our customers’ needs you’ll help them decide what the best solution is for them
You’ll maximise sales at every opportunity through promoting our products and services
You’ll offer the highest quality of customer service in person, via email or phone (you’d be surprised how a cuppa can make a huge difference to someone’s day!)
Completing daily health and safety walkarounds you’ll help to maintain the general cleanliness of the site
You’ll carry out general administrative tasks on our database
Who we’re looking for
We’re ripping up the recruitment rulebook and proudly putting personality over CV credentials.
Are you:
Friendly, warm and do you enjoy meeting people from different walks of life?
A great listener with a genuine interest in helping people?
Able to work well both on your own and as part of a close-knit team?
Hungry to learn and wanting to expand your skill set?
Good at managing your time?
What we can give to you
At Big Yellow, we’re big about our people and we make sure we look after them.
Here is just a flavour of some of the perks we offer:
Quarterly bonuses averaging around 10-12% a year of salary
28 days holidays (that includes taking bank holidays into account)
Plus an additional day off for your birthday
Great pension and sharesave schemes
Travel benefits – cycle to work scheme/ free onsite parking and season ticket loans
Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave
Nurturing career support such as comprehensive induction training, development programmes, on-line resources, apprenticeships, workshops and days off for volunteering
At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know
Part Time Sales Advisor employer: The Big Yellow Self Storage Company
Contact Detail:
The Big Yellow Self Storage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Sales Advisor
✨Tip Number 1
Show your personality! Since Big Yellow values personality over CV credentials, make sure to let your unique character shine through during the interview. Be friendly and approachable, as this aligns with their focus on customer service.
✨Tip Number 2
Prepare to discuss your experiences in helping others. Think of specific examples where you've made a positive impact on someone's day, as this role is all about assisting customers through significant life changes.
✨Tip Number 3
Familiarize yourself with Big Yellow's services and values. Understanding their mission to provide stress-free storage solutions will help you connect with the company's ethos and demonstrate your genuine interest in the role.
✨Tip Number 4
Be ready to showcase your teamwork skills. Since the role involves working closely with others, think of examples where you've successfully collaborated with a team to achieve a common goal.
We think you need these skills to ace Part Time Sales Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Big Yellow is looking for in a Sales Advisor. Focus on the qualities they value, such as friendliness, listening skills, and a genuine interest in helping people.
Highlight Relevant Experience: Even if your past experience doesn't align perfectly with the qualifications, emphasize any customer service or sales experience you have. Use specific examples that showcase your ability to connect with customers and provide excellent service.
Show Your Personality: Since Big Yellow values personality over CV credentials, let your unique character shine through in your application. Use a friendly and warm tone in your cover letter to convey your enthusiasm for the role.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Sales Advisor position. Mention how your skills and experiences align with their mission of helping people during significant life changes.
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Show Your Personality
Since Big Yellow values personality over CV credentials, be yourself during the interview. Share your unique experiences and how they relate to helping others, as this role is all about connecting with customers.
✨Demonstrate Your Listening Skills
As a Sales Advisor, being a great listener is crucial. Prepare examples of how you've effectively listened to customers or colleagues in the past and how that led to positive outcomes.
✨Highlight Your Customer Service Experience
Think of specific instances where you provided exceptional customer service. Whether it was resolving an issue or simply making someone's day better, these stories will resonate well with the interviewers.
✨Express Your Willingness to Learn
Big Yellow is looking for candidates who are hungry to learn and grow. Be ready to discuss how you’ve taken initiative in the past to expand your skill set and how you plan to continue doing so in this role.
