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- Tasks: Help customers with their storage needs while supporting daily store operations.
- Company: Join Big Yellow, a close-knit company that values people and teamwork.
- Benefits: Earn £25,400 plus bonuses, enjoy 28 days holiday, and celebrate your birthday with an extra day off.
- Why this job: Be part of a fun, supportive team where no two days are the same.
- Qualifications: A warm personality, great listening skills, and a genuine desire to help others.
- Other info: We embrace diversity and encourage everyone to apply, regardless of background.
The predicted salary is between 21800 - 25400 £ per year.
Salary and Financial Benefits
£25,400 per year, plus a bonus (with an average quarterly team bonus of around 10–12%) and benefits package. This includes an annual salary review, a generous pension scheme, a Sharesave scheme, free on-site parking and vouchers to celebrate milestone birthdays and long service achievements.
Sociable Working Hours
This is a 40-hour per week role, worked across any 5 out of 7 days. You will benefit from a supportive work-life balance with a mix of weekday shifts, either 8:15am–4:45pm or 9:15am–5:45pm. If working on a weekend, shifts are 8:45am–5:45pm on Saturdays and 9:45am–4:15pm on Sundays. We support individual needs through fair and advanced rota planning. You will not be expected to work every weekend, providing the consistency and predictability to plan personal commitments.
Work Life Balance
Alongside flexible and predictable working hours, we recognise the importance of time away from work. You will receive 28 days’ holiday (increasing with length of service), plus an extra day off to celebrate your birthday. Additional benefits include regular social events, enhanced parental and adoption packages, discounted gym memberships and a paid day off for volunteering.
Personal and Professional Development
Development starts from day one with a comprehensive induction programme, designed to build knowledge and confidence in the role. After successfully completing probation, there will be access to further development opportunities through the e-learning platform and face-to-face training courses. We offer clear, structured career progression pathways for those looking to advance, along with mentorship from the experienced management team to support career progression.
Our Culture
We are committed to delivering outstanding customer service while sustaining a positive and supportive workplace for all colleagues. This is achieved by encouraging teamwork, keeping the customer at the heart of every decision and continually investing in employees. Our approach is helpful, empathetic and flexible, with a strong commitment to doing the right thing for customers, colleagues and local communities.
What the role involves
With full training and support from day one, this role plays a key part in helping customers during important moments in their lives. It is a varied, people-focused position — not a warehousing role — combining customer service with day-to-day store operations.
- Deliver friendly, professional service in person, by phone and via email.
- Understand customer needs and recommend suitable storage solutions.
- Work collaboratively to maintain a positive team environment.
- Support daily store operations, including cleaning, restocking and presentation standards.
- Follow health, safety and security procedures.
- Manage customer accounts accurately using established systems.
Some light physical tasks are involved, with full training and equipment provided.
About The Organisation
Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge. We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.
So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have a warm and friendly manner, great listening skills, a genuine desire to help others, a positive attitude and are not afraid of a challenge, please get in touch. We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Find out more about life at Big Yellow.
Sales Advisor - Full Time (9 Month Contract) in Netherton employer: The Big Yellow Self Storage Company
Contact Detail:
The Big Yellow Self Storage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Full Time (9 Month Contract) in Netherton
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and employees. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows your interest in the role and helps you understand if the company is the right fit for you. Ask about team dynamics or how they support personal development—this aligns with their values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Big Yellow. Don’t hesitate—get your application in today!
We think you need these skills to ace Sales Advisor - Full Time (9 Month Contract) in Netherton
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your personality, especially your integrity and empathy. Remember, it’s not just about skills; we’re looking for that genuine passion to help others.
Tailor Your Application: Take a moment to read through the job description and highlight how your experiences align with what we're looking for. Customising your application shows us you’re serious about the role and understand what it entails.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and how they relate to the role. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Know the Company Culture
Before your interview, take some time to understand Big Yellow's culture. They value integrity, empathy, and a genuine passion for helping others. Reflect on how your personality aligns with these values and be ready to share examples that showcase your warm and friendly manner.
✨Showcase Your Customer Service Skills
As a Sales Advisor, delivering outstanding customer service is key. Prepare specific examples from your past experiences where you successfully met customer needs or resolved issues. This will demonstrate your ability to connect with customers and provide the professional service they expect.
✨Emphasise Teamwork
Big Yellow thrives on teamwork, so be prepared to discuss how you've collaborated with others in previous roles. Share stories that highlight your ability to work well in a close-knit environment, as this will show that you can contribute positively to their team dynamic.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training programme, career progression opportunities, or how the team celebrates successes. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.