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- Tasks: Provide friendly customer service and support daily store operations.
- Company: Join Big Yellow, a close-knit company with a fun and supportive culture.
- Benefits: Enjoy a competitive salary, bonuses, 28 days holiday, and extra perks.
- Why this job: Make a real impact by helping customers during important moments in their lives.
- Qualifications: A warm personality and a genuine desire to help others are key.
- Other info: Flexible hours, career progression opportunities, and a focus on work-life balance.
The predicted salary is between 26480 - 26480 £ per year.
Location: Manchester. Temporary 15 month contract.
Salary and Financial Benefits: £26,480 per year, plus a bonus (with an average quarterly team bonus of around 10–12%) and benefits package. This includes an annual salary review, a generous pension scheme, a Sharesave scheme, free on-site parking and vouchers to celebrate milestone birthdays and long service achievements.
Sociable Working Hours: This is a 40-hour per week role, worked across any 5 out of 7 days. You will benefit from a supportive work-life balance with a mix of weekday shifts, either 8:15am–4:45pm or 9:15am–5:45pm. If working on a weekend, shifts are 8:45am–5:45pm on Saturdays and 9:45am–4:15pm on Sundays. We support individual needs through fair and advanced rota planning. You will not be expected to work every weekend, providing the consistency and predictability to plan personal commitments.
Work Life Balance: Alongside flexible and predictable working hours, we recognise the importance of time away from work. You will receive 28 days’ holiday (increasing with length of service), plus an extra day off to celebrate your birthday. Additional benefits include regular social events, enhanced parental and adoption packages, discounted gym memberships and a paid day off for volunteering.
Personal and Professional Development: Development starts from day one with a comprehensive induction programme, designed to build knowledge and confidence in the role. After successfully completing probation, there will be access to further development opportunities through the e-learning platform and face-to-face training courses. We offer clear, structured career progression pathways for those looking to advance, along with mentorship from the experienced management team to support career progression.
Our Culture: We are committed to delivering outstanding customer service while sustaining a positive and supportive workplace for all colleagues. This is achieved by encouraging teamwork, keeping the customer at the heart of every decision and continually investing in employees. Our approach is helpful, empathetic and flexible, with a strong commitment to doing the right thing for customers, colleagues and local communities.
What the role involves: With full training and support from day one, this role plays a key part in helping customers during important moments in their lives. It is a varied, people-focused position — not a warehousing role — combining customer service with day-to-day store operations.
- Deliver friendly, professional service in person, by phone and via email.
- Understand customer needs and recommend suitable storage solutions.
- Work collaboratively to maintain a positive team environment.
- Support daily store operations, including cleaning, restocking and presentation standards.
- Follow health, safety and security procedures.
- Manage customer accounts accurately using established systems.
Some light physical tasks are involved, with full training and equipment provided.
About The Organisation: Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge. We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.
So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have a warm and friendly manner, great listening skills, a genuine desire to help others, a positive attitude and are not afraid of a challenge, please get in touch. We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Find out more about life at Big Yellow.
Sales Advisor - Full Time (15 Month Contract) in Manchester employer: The Big Yellow Self Storage Company
Contact Detail:
The Big Yellow Self Storage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Full Time (15 Month Contract) in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and employees. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to showcase your personality and empathy.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team dynamics. This shows your genuine interest in the position and helps you figure out if it’s the right place for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company and the role while you’re at it.
We think you need these skills to ace Sales Advisor - Full Time (15 Month Contract) in Manchester
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your personality, especially your integrity and empathy. Remember, it’s not just about skills; we’re looking for that genuine passion to help others.
Tailor Your Application: Take a moment to read through the job description and align your experiences with what we’re looking for. Highlight any relevant customer service experience and how you’ve contributed to a positive team environment in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Know the Company Culture
Before your interview, take some time to understand Big Yellow's culture. They value integrity, empathy, and a genuine passion for helping others. Reflect on how your personality aligns with these values and be ready to share examples that showcase your warm and friendly manner.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare specific examples from your past experiences where you went above and beyond for a customer. Highlight your listening skills and ability to understand customer needs, as this will resonate well with the interviewers.
✨Prepare for Teamwork Questions
Big Yellow emphasises teamwork, so expect questions about how you work collaboratively with others. Think of instances where you contributed to a positive team environment or helped resolve conflicts. Be ready to discuss how you can support daily store operations while maintaining a fun and supportive atmosphere.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask insightful questions. Inquire about the training and development opportunities available, or how the team celebrates successes together. This shows your interest in the role and the company, and it helps you gauge if it's the right fit for you.