At a Glance
- Tasks: Deliver exceptional customer service and assist in store operations with a positive attitude.
- Company: Join Big Yellow, a close-knit company that values people and teamwork.
- Benefits: Earn £12.83 per hour, enjoy bonuses, and benefit from flexible hours and great perks.
- Other info: Great opportunities for career development and a chance to make a real impact.
- Why this job: Be part of a fun, supportive environment where your personality truly matters.
- Qualifications: No specific experience needed, just bring your warm personality and enthusiasm.
About The Role
Location: Hayes (UB2 5NA)
Salary: £12.83 per hour plus bonus and benefits
Hours of work: 20 hours per week across 5 days (mornings preferable but can be flexible)
What we give back to you
We believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there’s a good chance they will stay happy, engaged and committed to working with us. Some of our excellent benefits include:
- Competitive rates of pay reviewed on an annual basis
- Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement based on your contracted hours, increasing with service
- Training and support to help you develop a great career with us from day one
- Great pension and sharesave schemes
- Social events throughout the year
- Family friendly policies which include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for important life events, birthdays and long service rewards
- Day off to volunteer for one of our charity partners
- Access to wellbeing support and employee assistance programme (EAP)
What you’ll be doing
With support and guidance from your team, a Part Time Sales Advisor plays a key role in assisting store performance and upholding high presentation standards, so you will need to be aligned with our values, focussed on building relationships and providing exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be:
- Delivering excellent customer service in person, via email or on the telephone
- Maximising sales at every opportunity to help improve the performance of the store
- Work collaboratively in your team, helping to maintain a happy working environment
- Assist in all aspects of store operations, including maintaining the cleanliness and maintenance of the store
- Complying with health and safety standards, monitoring store security and ensure accurate completion of administration
About The Organisation
Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge. We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.
So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have a warm and friendly manner, great listening skills, a genuine desire to help others, a positive attitude and are not afraid of a challenge, please get in touch. We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
General Assistant - Part Time employer: The Big Yellow Self Storage Company
At Big Yellow, we pride ourselves on being an excellent employer that prioritises the well-being and development of our team members. Located in Hayes, our close-knit environment fosters strong relationships and a supportive culture, complemented by competitive pay, generous benefits, and opportunities for personal growth. We celebrate our successes together and encourage a healthy work-life balance, making it a rewarding place to build your career while enjoying meaningful connections with colleagues.
Contact Details:
The Big Yellow Self Storage Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant - Part Time
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on showcasing your personality and how you can bring value to the team. Remember, they want to see the real you!
✨Tip Number 3
Be ready to share your stories! Think of examples from your past experiences that highlight your customer service skills and teamwork. This will help you stand out and show that you’re a great fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace General Assistant - Part Time
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for helping others and your enthusiasm for the role.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight any relevant experience or skills that align with what we’re looking for, especially in customer service and teamwork.
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and concise, focusing on the key points that showcase why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Know the Company Culture
Before your interview, take some time to research Big Yellow and their values. They really emphasise a supportive and fun workplace, so think about how your personality aligns with that. Be ready to share examples of how you've contributed to a positive team environment in the past.
✨Showcase Your Customer Service Skills
As a General Assistant, you'll be interacting with customers regularly. Prepare specific examples of times when you provided exceptional customer service or resolved a difficult situation. This will demonstrate your ability to connect with customers and uphold the company's high standards.
✨Emphasise Teamwork
Big Yellow values collaboration, so be sure to highlight your experience working in teams. Think of instances where you helped maintain a happy working environment or supported your colleagues. This will show that you're not just a lone wolf but someone who thrives in a close-knit team.
✨Bring Your Enthusiasm
The job description mentions a 'get up and go' attitude, so let your enthusiasm shine through during the interview. Share why you're excited about this role and how you can contribute to the store's success. A positive attitude can make a big difference!
