At a Glance
- Tasks: Lead a dynamic team and drive store performance while delivering exceptional customer service.
- Company: Join Big Yellow, a close-knit company that values people and promotes a fun work culture.
- Benefits: Enjoy competitive pay, bonuses, extra holiday, and great perks like gym discounts and wellbeing support.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Be part of a supportive environment where your personality and leadership can shine.
- Qualifications: Looking for passionate leaders with a positive attitude and a desire to inspire others.
The predicted salary is between 29627 - 32589 £ per year.
Location: Epsom
Salary: £29,627 per annum (OTE £32,589) plus benefits
Hours of work: 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
What we give back to you
We believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there’s a good chance they will stay happy, engaged and driven to build a career with us. Some of our excellent benefits include:
- Competitive rates of pay reviewed on an annual basis
- Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement of 28 days, increasing with service
- Training and support to help you develop a great career with us from day one
- Great pension and sharesave schemes
- Social events throughout the year
- Family friendly policies which include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for important life events, birthdays and long service rewards
- Day off to volunteer for one of our charity partners
- Access to wellbeing support and employee assistance programme (EAP)
What you’ll be doing
As an Assistant Store Manager, you will work closely with the Store Manager / Deputy Store Manager to help drive the success of store performance and your team’s development, so you will need to be aligned with our values, your team and delivering exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be:
- Leading from the front and work shoulder to shoulder with your team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identify the potential of your team to ensure there is a strong pipeline of talent
- Support in creating a working environment where people are happy to come into work
- Ownership of store financial contribution in order to drive sales and control costs
- Ensure you and your team always provide the highest level of customer service
- Maintain commercial awareness of competitors to improve team and store performance
- Ensure you take responsibility for all aspects of store operations in the Store Managers absence, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
- Encourage a positive and flexible approach to daily management of the store/team
About The Organisation
Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing whatever the challenge. We take great pride in the culture we’ve created a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work we also encourage our teams to socialise, connect, and celebrate their successes together.
So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch.
We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Assistant Store Manager in Ewell employer: The Big Yellow Self Storage Company
At Big Yellow, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of our team members. With competitive pay, generous benefits, and a strong focus on personal development, we create an environment where employees can thrive both professionally and personally. Our close-knit teams in Epsom foster collaboration and camaraderie, ensuring that every individual feels valued and empowered to contribute to our success.
Contact Details:
The Big Yellow Self Storage Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Ewell
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Big Yellow. Check out their social media and website to understand their values and what makes them tick. This way, you can show off your personality and how you fit right in!
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or tackled challenges head-on. Be ready to share these experiences during your interview to demonstrate your passion for supporting and inspiring others.
✨Tip Number 3
Show your enthusiasm! When you're chatting with the interviewers, let your excitement shine through. Talk about why you want to work at Big Yellow and how you can contribute to their fun and supportive culture.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team dynamics. This shows that you’re genuinely interested and helps you figure out if this is the right fit for you too. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Store Manager in Ewell
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Highlight your passion for customer service and how you connect with your team.
Tailor Your Application:Make sure to align your skills and experiences with the job description. We love it when applicants show they understand what we’re looking for, so tailor your application to reflect that.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot and understand.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Know the Company Culture
Before your interview, take some time to understand Big Yellow's culture and values. They emphasise a supportive and positive work environment, so be ready to discuss how your personality aligns with their ethos of integrity, empathy, and a can-do attitude.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, recognised individual contributions, or improved team performance. This will show that you can inspire and motivate others.
✨Prepare for Customer Service Scenarios
Exceptional customer service is key in this role. Think of specific situations where you've gone above and beyond for a customer or resolved a challenging issue. Be ready to share these stories to illustrate your commitment to delivering outstanding service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about the team dynamics, opportunities for professional development, or how they celebrate successes. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
