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- Tasks: Provide exceptional customer service and consultative sales support via calls and live chat.
- Company: Join Big Yellow, a dynamic team with a family feel and strong growth.
- Benefits: Earn £13.59 per hour, plus bonuses, holidays, and health benefits.
- Why this job: Make a real impact by helping customers find solutions and achieving targets together.
- Qualifications: Enthusiasm, effective communication, and a drive to meet sales goals.
- Other info: Comprehensive training and career support in a diverse and inclusive workplace.
The predicted salary is between 30000 - 40000 £ per year.
Part Time Customer Sales Consultant
Based at our Head Office in Bagshot, Surrey, £13.59 per hour, plus bonus and benefits, 15 hours per week across 2 days (Saturday and Sunday). As a Customer Sales Consultant, you will provide exceptional service and offer a consultative sales approach to meet our customers' needs. Whether you're answering inbound calls or effectively communicating via live chat, you're an essential support to the store teams. Through shared ambition, this dynamic team works together to achieve their targets.
What you will be doing:
- Enthusiasm and drive to meet your targets
- Liaising with customers via inbound calls and live chat
- Communicate effectively and build relationships with customers
- Effectively question customers to establish their needs, demonstrating empathy and providing solutions to support them
- Confident in closing a sales opportunity
- Self-motivated and a good team player
If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have.
What we give back to you:
- Quarterly bonuses averaging 8-10% a year of salary
- 28 days holidays (that includes taking bank holidays into account)
- Plus an additional day off for your birthday and £50 of incentive vouchers
- Great pension and sharesave schemes
- Travel benefits cycle to work scheme and free onsite parking
- Health benefits access to employee assistance programme and gym discounts
- Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave
- Department incentives and social events
- Nurturing career support such as comprehensive induction training, development programmes, online resources, apprenticeships, workshops and day off for volunteering
At Big Yellow, our employees are the backbone of our business. When customers contact our Customer Sales Support Centre, their journey begins with you. That's why it's essential to bring warmth, enthusiasm, and a welcoming attitude to every call, guiding customers through the buying process with confidence. This isn't your typical call centre role; we're a small, close-knit team based at our head office. Despite our rapid growth over the past 25 years, we've maintained a strong family feel. Our success comes from great people delivering outstanding customer experiences, encouraged by a culture of collaboration and recognition. With comprehensive training from day one, you'll be fully supported as you grow in your career.
At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Sales Consultant in England employer: The Big Yellow Self Storage Company
Contact Detail:
The Big Yellow Self Storage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Big Yellow. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your sales pitch! Since this role is all about consultative sales, think about how you would approach a customer. Role-play with a friend or in front of the mirror to build your confidence in closing sales opportunities.
✨Tip Number 3
Show off your communication skills! Whether it’s through live chat or calls, be ready to demonstrate how you can effectively build relationships with customers. Use examples from your past experiences to highlight your empathy and problem-solving abilities.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you feel your experience isn’t a perfect match, we encourage you to throw your hat in the ring. You might just be the right fit for this role or another one we have up our sleeve!
We think you need these skills to ace Sales Consultant in England
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We love candidates who are excited about helping others and can convey that energy in their words.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Sales Consultant. We want to see how you can meet our customers' needs!
Be Yourself: Don’t be afraid to let your personality come through in your writing. We value authenticity and want to get to know the real you, so feel free to share your unique perspective.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Know the Company Inside Out
Before your interview, take some time to research Big Yellow. Understand their values, culture, and what makes them unique in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully closed a sale or provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your consultative sales approach.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but engaging with them. Reflect back what the interviewer says and ask clarifying questions if needed. This shows empathy and that you can build relationships, which is key for a Customer Sales Consultant.
✨Be Yourself and Stay Positive
Big Yellow values authenticity, so don’t be afraid to let your personality shine through. Approach the interview with enthusiasm and positivity. Share why you’re excited about the role and how you can contribute to the team’s success. A positive attitude can make a lasting impression!