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For Companies At a Glance
- Tasks: Lead a dynamic team, drive store performance, and deliver exceptional customer service.
- Company: Join Big Yellow, a close-knit company focused on outstanding customer experiences and employee wellbeing.
- Benefits: Enjoy competitive pay, bonuses, extra holiday, training, and wellness support.
- Why this job: Experience a fun, supportive culture with opportunities for personal growth and team celebrations.
- Qualifications: Looking for passionate leaders with a positive attitude and a desire to inspire others.
- Other info: We value personality over perfect experience; everyone is welcome to apply!
The predicted salary is between 29627 - 32589 £ per year.
About The Role
Location: Sheen
Salary: £29,627 per annum (OTE £32,589) plus benefits
Hours of work: 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
What we give back to you
We believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there’s a good chance they will stay happy, engaged and driven to build a career with us. Some of our excellent benefits include:
- Competitive rates of pay reviewed on an annual basis
- Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement of 28 days, increasing with service
- Training and support to help you develop a great career with us from day one
- Great pension and sharesave schemes
- Social events throughout the year
- Family friendly policies which include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for important life events, birthdays and long service rewards
- Day off to volunteer for one of our charity partners
- Access to wellbeing support and employee assistance programme (EAP)
What you’ll be doing
As an Assistant Store Manager, you will work closely with the Store Manager / Deputy Store Manager to help drive the success of store performance and your team’s development, so you will need to be aligned with our values, your team and delivering exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be:
- Leading from the front and work shoulder to shoulder with your team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identify the potential of your team to ensure there is a strong pipeline of talent
- Support in creating a working environment where people are happy to come into work
- Ownership of store financial contribution in order to drive sales and control costs
- Ensure you and your team always provide the highest level of customer service
- Maintain commercial awareness of competitors to improve team and store performance
- Ensure you take responsibility for all aspects of store operations in the Store Managers absence, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
- Encourage a positive and flexible approach to daily management of the store/team
About The Organisation
Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge. We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together. So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch. We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Assistant Store Manager employer: The Big Yellow Self Storage Company
Contact Detail:
The Big Yellow Self Storage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Showcase your leadership skills during the interview. Be prepared to share specific examples of how you've successfully managed a team or resolved conflicts in the past. This will demonstrate your ability to lead and inspire others, which is crucial for the Assistant Store Manager role.
✨Tip Number 2
Familiarise yourself with Big Yellow's values and culture. During your conversation, highlight how your personal values align with theirs. This connection can set you apart as a candidate who truly understands and embodies what they stand for.
✨Tip Number 3
Prepare to discuss your customer service philosophy. Since exceptional customer service is a core responsibility, think about how you would handle various customer scenarios and be ready to share your approach to ensuring a positive experience for every customer.
✨Tip Number 4
Research the local competition and market trends. Being able to discuss how you would maintain commercial awareness and drive store performance in relation to competitors will show that you're proactive and ready to contribute to the store's success from day one.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. Emphasise any leadership roles you've held and how you contributed to team success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific values of Big Yellow that resonate with you and how your personality aligns with their culture.
Showcase Your Leadership Skills: Provide examples of how you've successfully led a team in previous roles. Highlight instances where you motivated your team or improved store performance through effective management.
Demonstrate Customer Service Excellence: Include anecdotes that showcase your commitment to exceptional customer service. Explain how you have gone above and beyond to ensure customer satisfaction in past positions.
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Show Your Leadership Skills
As an Assistant Store Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to motivate and inspire others.
✨Emphasise Customer Service
Big Yellow values exceptional customer service. During the interview, discuss your approach to ensuring a positive customer experience and provide specific instances where you went above and beyond for customers.
✨Align with Company Values
Familiarise yourself with Big Yellow's core values and culture. Show that you resonate with their emphasis on integrity, empathy, and teamwork by sharing personal anecdotes that reflect these qualities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges. Think about potential situations you might face as an Assistant Store Manager and how you would address them effectively.
