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- Tasks: Support the Store Manager in running the store and delivering excellent customer service.
- Company: Big Yellow is a people-focused company dedicated to providing exceptional customer experiences.
- Benefits: Enjoy competitive pay, bonuses, extra holiday for your birthday, and gym discounts.
- Why this job: Join a vibrant team where your people skills can shine and make a real impact.
- Qualifications: A passion for customer service and a proactive attitude are essential; experience is a plus.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
Role: Assistant Store Manager
Location: Tunbridge Wells
Salary: £29,521 per annum (OTE £32,801) plus benefits
Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the store's opening and closing times.
About the Job
Are you a people person looking to make a real difference? Do you have a “lead by example” management style? Are you driven to exceed targets? At Big Yellow our employees are the face and heart of our business. When customers visit a store, their experience starts with you. It’s crucial that you’ll have the eagerness to be warm and welcoming, making them feel looked after as soon as they walk in the door. We like to think of ourselves as ‘people people’, so if a customer looks like they want a cup of tea, get the kettle on.
Using your brilliant people skills, you’ll determine what our customers’ situation is and provide the relevant solutions and support they need. Whether it be; putting your cracking sales skills to use by promoting our products or using your initiative to ensure services and standards are well maintained. With full training provided right from the start, once you step through our door you will be fully supported in your career.
What we would like from you
We love a bit of get up and go, so don’t be afraid of getting stuck into your work with passion and enthusiasm. As an Assistant Store Manager your main role is to support your Store Manager in all aspects of running your store, in order to grow and develop your business. Below are some of the key areas you will be required to fulfil:
- Provide the highest standards of customer service, in person, via email or phone
- Maximise sales at every opportunity through promoting the products and services available
- Be confident and comfortable negotiating day to day
- Complete daily health and safety walk arounds and help maintain the general cleanliness of the site
- Propose ideas for local marketing and assist with recruitment where necessary
- Carry out general administration tasks on our database (i.e. set up customer contracts and debt management)
- Take a flexible approach to working as part of a team or individually
- Take an equal share of responsibility by being a key holder and opening/closing your store
- Coach and develop your sales advisors
- Support your store manager in all aspects of running your store
- Support your store manager to grow and develop your business
What we give back to you
At Big Yellow we believe in a good work life balance, and promoting health and wellbeing, is vital to the happiness of our employees. Some of our excellent benefits include:
- Competitive rates of pay reviewed on an annual basis
- Quarterly bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement increasing with service
- Training and support to help you develop a great career with us
- Great pension and sharesave scheme
- Social events throughout the year
- Family friendly policies to include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for life events
- Day off to volunteer for one of our charity partners
At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know.
Assistant Store Manager employer: The Big Yellow Self Storage Company
Contact Detail:
The Big Yellow Self Storage Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Big Yellow's values and customer service philosophy. During your interactions, whether in interviews or networking, demonstrate how your own values align with theirs, especially your passion for providing exceptional customer experiences.
✨Tip Number 2
Showcase your leadership skills by sharing specific examples of how you've successfully managed teams or projects in the past. Highlight your ability to motivate others and lead by example, as this is crucial for the Assistant Store Manager role.
✨Tip Number 3
Research local marketing strategies that could benefit Big Yellow in Tunbridge Wells. Prepare a few ideas to discuss during your interview, demonstrating your initiative and understanding of the local market.
✨Tip Number 4
Network with current or former employees of Big Yellow if possible. They can provide valuable insights into the company culture and expectations, which you can leverage to tailor your approach during the application process.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management. Use specific examples that demonstrate your ability to lead a team and exceed sales targets, as these are key aspects of the Assistant Store Manager role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your 'lead by example' management style. Mention how your skills align with the company's values and how you can contribute to creating a welcoming environment for customers.
Showcase Your People Skills: In your application, emphasise your people skills and ability to connect with customers. Provide examples of how you've successfully managed customer interactions or resolved issues in previous roles.
Highlight Flexibility and Teamwork: Mention your flexibility in working hours and your experience in both team settings and independently. This is important for the role, as it involves working various shifts and supporting the Store Manager in all aspects of store operations.
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Show Your People Skills
As an Assistant Store Manager, your ability to connect with customers is crucial. During the interview, share examples of how you've successfully engaged with customers in the past, demonstrating your warm and welcoming nature.
✨Demonstrate Leadership Qualities
Highlight your 'lead by example' management style. Discuss situations where you've coached or developed team members, showcasing your ability to inspire and motivate others in a retail environment.
✨Be Ready to Discuss Sales Strategies
Prepare to talk about your experience with maximising sales and promoting products. Think of specific instances where you successfully increased sales or improved customer satisfaction through effective strategies.
✨Emphasise Flexibility and Teamwork
The role requires a flexible approach to working both individually and as part of a team. Be ready to provide examples of how you've adapted to different roles or collaborated with colleagues to achieve common goals.
