At a Glance
- Tasks: Lead a dynamic team and drive store performance while delivering exceptional customer service.
- Company: Join Big Yellow, a close-knit company that values people and promotes a fun work culture.
- Benefits: Enjoy competitive pay, bonuses, extra holiday, and great wellbeing support.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Make a real impact in a varied role where no two days are the same.
- Qualifications: Strong leadership skills and a positive attitude are essential.
About The Role
Location: Morecambe
Salary: £27,680 per annum (OTE £30,448) plus benefits
Hours of work: 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the store's opening and closing times.
What we give back to you:
- Competitive rates of pay reviewed on an annual basis
- Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement of 28 days, increasing with service
- Training and support to help you develop a great career with us from day one
- Great pension and sharesave schemes
- Social events throughout the year
- Family friendly policies which include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for important life events, birthdays and long service rewards
- Day off to volunteer for one of our charity partners
- Access to wellbeing support and employee assistance programme (EAP)
What you will be doing:
As an Assistant Store Manager, you will work closely with the Store Manager / Deputy Store Manager to help drive the success of store performance and your team’s development. You will need to be aligned with our values, your team and delivering exceptional customer service. Some of your core responsibilities will be:
- Leading from the front and working shoulder to shoulder with your team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identifying the potential of your team to ensure there is a strong pipeline of talent
- Supporting in creating a working environment where people are happy to come into work
- Ownership of store financial contribution in order to drive sales and control costs
- Ensuring you and your team always provide the highest level of customer service
- Maintaining commercial awareness of competitors to improve team and store performance
- Taking responsibility for all aspects of store operations in the Store Manager's absence, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
- Encouraging a positive and flexible approach to daily management of the store/team
About The Organisation:
Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge. We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.
If you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch. We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Assistant Store Manager (15 month contract) employer: The Big Yellow Self Storage Company
At Big Yellow, we pride ourselves on being an exceptional employer that values the well-being and development of our team members. Located in Morecambe, we offer a supportive work culture with competitive pay, generous holiday entitlement, and numerous benefits including quarterly bonuses and opportunities for career growth. Our close-knit environment fosters strong relationships and encourages a positive work-life balance, making it a rewarding place to build your career.
Contact Detail:
The Big Yellow Self Storage Company Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager (15 month contract)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Big Yellow's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or solved a problem. Be ready to share these experiences during your interview to demonstrate your ability to inspire and support others.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've gone above and beyond for customers in the past. This will highlight your passion for delivering exceptional service, which is key for the Assistant Store Manager role.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Store Manager (15 month contract)
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Highlight your passion for customer service and how you connect with your team.
Tailor Your Application:Make sure to align your skills and experiences with the job description. We love it when applicants show they understand what we’re looking for, so tailor your application to reflect that.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Big Yellow Self Storage Company
✨Know the Company Culture
Before your interview, take some time to understand Big Yellow's culture and values. They emphasise a supportive and positive work environment, so be ready to discuss how your personality aligns with their ethos. Show them that you’re not just about skills but also about fitting into their family-like atmosphere.
✨Demonstrate Leadership Skills
As an Assistant Store Manager, you'll need to lead your team effectively. Prepare examples of how you've successfully managed or motivated a team in the past. Highlight your ability to recognise and reward team members, as this is crucial for driving performance and maintaining morale.
✨Showcase Customer Service Passion
Big Yellow places a strong emphasis on exceptional customer service. Be ready to share specific instances where you went above and beyond for customers. This will demonstrate your commitment to delivering a great experience and your understanding of the importance of customer satisfaction.
✨Prepare for Operational Questions
Expect questions about store operations, financial contributions, and health and safety standards. Brush up on your knowledge of these areas and think of examples from your previous roles where you successfully managed similar responsibilities. This will show that you’re prepared to take ownership in the Store Manager's absence.
