At a Glance
- Tasks: Build and manage relationships with trade and business customers in a fast-paced environment.
- Company: Join The Big Phone Store, a leading refurbished tech retailer since 1999.
- Benefits: Competitive salary, genuine progression opportunities, and a supportive work culture.
- Other info: Exciting time to join as we expand and recently won Best Customer Service award.
- Why this job: Make a real impact while growing your career in a dynamic B2B division.
- Qualifications: No direct experience needed; just bring your positive attitude and communication skills.
The predicted salary is between 28000 - 35000 € per year.
Join a growing B2B division in one of the UK’s leading refurbished tech businesses. The Big Phone Store has been established since 1999 and is one of the UK’s leading retailers of refurbished phones and tech. As we continue to grow our trade and corporate division, we’re looking for a commercially minded and relationship‑focused person to help us build and manage business accounts across the UK. This is an exciting opportunity for someone who enjoys building relationships, developing opportunities, and working in a fast‑paced commercial environment, without the typical high‑pressure sales culture. We care far more about attitude, communication, professionalism, and willingness to grow than having the “perfect” CV. For the right person, there is genuine opportunity to develop and grow within the business as the B2B division expands.
The Role
As a Trade Account Executive, you’ll help develop relationships with trade and business customers while supporting the continued growth of our B2B operation. You’ll work closely with existing and prospective clients, helping manage opportunities, maintain communication, provide pricing and stock information, and support the overall customer experience from enquiry through to ongoing account management.
- Business development
- Account management
- Relationship building
- Commercial support
- Customer communication
We’re looking for someone who is proactive, commercially aware, and confident building professional relationships.
What You’ll Be Doing
Account Management & Relationship Building
- Building and maintaining relationships with trade and business customers
- Managing customer communication via phone, email, and WhatsApp
- Supporting repeat business and long‑term account growth
- Providing professional and responsive customer support
Commercial & Trade Support
- Sending pricing, stock lists, and availability updates
- Supporting customer enquiries and opportunities
- Helping identify new business opportunities
- Assisting with deal progression and follow‑up activity
Business Development
- Contacting prospective trade and business customers
- Following up inbound and outbound opportunities
- Helping grow The Big Phone Store’s B2B customer base
- Developing relationships that lead to repeat business
CRM & Organisation
- Maintaining accurate CRM and account records
- Keeping follow‑ups and pipeline activity organised
- Supporting reporting and account visibility internally
Who This Role Would Suit
- Sales
- Account management
- Telecoms
- Recruitment
- Customer service
- Trade sales
- Business development
- Retail management
You do not need direct industry experience if you have the right mentality and communication skills. We’re looking for people who are:
- Professional and confident communicators
- Organised and proactive
- Commercially aware
- Positive and adaptable
- Ambitious without ego
- Comfortable working in a fast‑moving environment
Most importantly, we want someone who genuinely wants to grow with the business long term.
What Success Looks Like
First 1–2 Months
- Learning our products, systems, and how we operate
- Building confidence speaking with trade and business customers
- Understanding our commercial and pricing processes
By 3–6 Months
- Managing customer communication confidently
- Building relationships with existing and new accounts
- Supporting opportunities from enquiry through to completion
Longer Term
- Growing your own accounts and customer relationships
- Becoming a key part of the B2B division
- Progressing into more senior commercial or account management responsibilities
Why Join The Big Phone Store?
- Fast‑paced and ambitious business
- Growing B2B and trade division
- Genuine progression opportunities
- Friendly and supportive environment
- Opportunity to make a real impact
- Modern and growing industry
- A business that values attitude, growth, and contribution
We recently won Best Customer Service at the Mobile News Awards, and it’s an exciting time to join the business as we continue to grow.
Working Hours
Full‑time, permanent 40 hours per week. Core hours: 9:00am–5:30pm. Flexibility on start and finish times where agreed in advance. Office‑based role in Wolverhampton.
Salary
£28,000–£35,000 depending on experience. Future progression and commission opportunities available. Performance and salary reviews based on contribution and development.
Trade Account Executive in Wolverhampton employer: The Big Phone Store
The Big Phone Store is an excellent employer, offering a dynamic and supportive work environment in Wolverhampton, where employees can thrive in a fast-paced B2B division. With a strong focus on professional growth, the company provides genuine opportunities for career advancement, alongside a culture that values attitude and contribution over traditional qualifications. Join a team that has recently been recognised for outstanding customer service and be part of a growing business that encourages relationship building and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Account Executive in Wolverhampton
✨Tip Number 1
Get to know the company inside out! Research The Big Phone Store, their products, and their B2B division. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can confidently chat with potential clients. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Network like a pro! Attend industry events or connect with people on LinkedIn. Building a network can lead to opportunities and give you insights into what businesses are looking for in a Trade Account Executive.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining The Big Phone Store's growing team.
We think you need these skills to ace Trade Account Executive in Wolverhampton
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the company. Remember, we care more about your attitude than a perfect CV.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences that align with the Trade Account Executive role. Mention any experience in account management or relationship building, as these are key aspects of the job.
Show Your Communication Skills:Since this role involves a lot of customer communication, it’s important to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at The Big Phone Store
✨Know Your Stuff
Before the interview, make sure you understand The Big Phone Store's products and services. Familiarise yourself with the refurbished tech market and be ready to discuss how you can contribute to their B2B division.
✨Showcase Your Relationship Skills
Since this role is all about building relationships, prepare examples from your past experiences where you've successfully managed client accounts or developed business relationships. Highlight your communication style and how it fosters trust.
✨Be Proactive and Commercially Aware
Demonstrate your proactive nature by discussing how you've identified new business opportunities in previous roles. Show that you understand the commercial landscape and can think strategically about growing accounts.
✨Emphasise Your Growth Mindset
The Big Phone Store values attitude and willingness to grow. Be prepared to talk about your career aspirations and how you see yourself evolving within the company. Show enthusiasm for learning and adapting in a fast-paced environment.
