At a Glance
- Tasks: Make calls to sell refurbished phones and provide excellent customer service.
- Company: Join The Big Phone Store, an award-winning UK business focused on sustainability.
- Benefits: Enjoy career progression, up to 28 days holiday, and paid birthday leave.
- Other info: Work in a dynamic environment with ongoing mentorship and support.
- Why this job: Be part of a growing team that values your energy and enthusiasm.
- Qualifications: Experience in sales is a plus, but passion and drive are what matter most.
The predicted salary is between 31500 - 38500 £ per year.
Since 1999, The Big Phone Store has helped thousands of customers save money by supplying professionally refurbished mobile phones, tablets and technology.
We're an award-winning UK business committed to sustainability, giving technology a second life and delivering outstanding customer service.
As we continue to grow, we're looking for ambitious people who want to grow with us.
Role Description
The Telesales Executive role is a full-time, on-site position based in Wolverhampton.
In this role, the individual will make outbound and receive inbound calls to sell refurbished phones and related services, following up on leads and inquiries.
The Telesales Executive will actively engage with customers, understand their needs, explain product features and refurbishment standards, and recommend suitable devices.
Daily responsibilities include managing a call list, recording customer interactions in CRM systems, meeting or exceeding sales targets, and supporting promotional campaigns.
The role also involves providing excellent customer service, handling basic queries and issues, and working closely with colleagues to ensure a smooth purchasing experience.
Responsibilities include
- Making outbound sales calls to businesses across the UK.
- Identifying new business opportunities.
- Building lasting relationships with prospective and existing customers.
- Introducing The Big Phone Store's products and services.
- Understanding customer requirements and recommending suitable solutions.
- Following up enquiries and quotations.
- Maintaining accurate CRM records and sales activity.
- Working towards individual and team sales targets.
- Delivering excellent customer service throughout the sales process.
- Working closely with colleagues across the business to maximise opportunities.
What We're Looking For
We're looking for someone who brings energy, enthusiasm and confidence to every conversation.
You’ll ideally have
- Previous telesales, outbound sales, business development or lead generation experience.
- Excellent communication and listening skills.
- Confidence speaking with customers over the telephone.
- A positive and proactive attitude.
- Strong relationship-building skills.
- The ability to work towards sales targets and KPIs.
- Strong organisational skills.
- A genuine desire to help customers and solve problems.
Experience within technology, mobile phones or consumer electronics would be beneficial but isn't essential.
What We Offer
- Career progression opportunities.
- Ongoing guidance and mentorship.
- Salary sacrifice schemes.
- Company pension.
- Up to 28 days holiday including Bank Holidays.
- Additional annual leave after two years' service.
- Paid birthday leave after two years' service.
- Join an award-winning and growing business.
Qualifications Are Valued, Not Required
We prioritise skills, experience and cultural fit over formal education. If you're motivated, enjoy speaking with people and have the drive to succeed, we'd like to hear from you.
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Telesales Executive in Wolverhampton employer: The Big Phone Store
The Big Phone Store is an excellent employer, offering a dynamic work environment in Wolverhampton where creativity and data-driven strategies thrive. Employees benefit from generous perks such as staff discounts, a robust pension scheme, and up to 28 days of paid holiday, all while enjoying opportunities for professional growth and development within the affiliate marketing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Executive in Wolverhampton
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Telesales Executive at The Big Phone Store, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including The Big Phone Store. Tailor your message to explain why you’re drawn to them and how you can contribute as a Telesales Executive. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Telesales Executive in Wolverhampton
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for The Big Phone Store:When writing your cover letter, make sure to tailor your message specifically for The Big Phone Store. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at The Big Phone Store
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show The Big Phone Store that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show The Big Phone Store that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with The Big Phone Store’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
