At a Glance
- Tasks: Help customers with enquiries, solve problems, and manage cases from start to finish.
- Company: Join The Big Phone Store, a friendly and supportive team in Wolverhampton.
- Benefits: Competitive salary, career progression, ongoing training, and staff discounts.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: No formal qualifications needed; just a positive attitude and problem-solving skills.
The predicted salary is between 25200 - 30800 £ per year.
- Wolverhampton
- £26,000 - £28,000
The Big Phone Store is looking for a friendly, organised and proactive Customer Service Advisor to join our growing team.
This is much more than answering phones and replying to emails.
You'll help customers across every stage of their journey, investigate issues, solve problems and work with colleagues across the business to deliver outstanding service.
You'll communicate with customers by telephone, email, Whats App and online marketplaces, handling everything from product enquiries and order updates to returns, warranty enquiries and more complex customer cases.
As we continue to invest in AI and automation, our Customer Service team is able to spend less time on repetitive tasks and more time helping customers with the enquiries that need a personal approach.
No experience within the mobile phone industry is required. We'll provide training and ongoing support to help you build your knowledge and confidence.
What You’ll Be Doing
As a Customer Service Advisor, you’ll become an important part of our customer experience team.
- Your Responsibilities Will Include
- Answering customer enquiries by phone, email, Whats App and online marketplaces.
- Helping customers with orders, deliveries, returns and product questions.
- Investigating customer issues and finding practical solutions.
- Managing customer cases from start to finish.
- Working with couriers and delivery partners to resolve delivery issues.
- Supporting warranty enquiries and aftersales cases.
- Working closely with our warehouse, repairs and dispatch teams.
- Updating customer records and internal systems.
- Providing professional, friendly customer service at every stage.
- Contributing ideas to improve customer experience and internal processes.
- What We’re Looking For
We’re looking for someone who enjoys helping people and solving problems.
- You’ll Ideally Have
- Previous customer service experience.
- Excellent written and verbal communication skills.
- Confidence speaking on the telephone.
- Good IT and computer skills.
- The ability to manage multiple tasks and priorities.
- Strong attention to detail.
- A calm and professional approach when handling complaints.
- A positive attitude and willingness to learn.
- The ability to work well both independently and as part of a team.
- Experience using email systems, live chat, Whats App or ecommerce marketplaces would be helpful but isn’t essential.
Qualifications Are Valued, Not Required
We recruit based on skills, attitude and potential rather than formal qualifications.
If you have excellent customer service skills, enjoy solving problems and are keen to learn, we’d love to hear from you.
What We Offer
- Competitive salary of £26,000-£28,000.
- Career progression opportunities.
- Ongoing training and development.
- Supportive and friendly team.
- Free onsite parking.
- Staff discounts across our products.
- Company pension.
- Full-time onsite role based in Wolverhampton.
UK applications only. We are unable to provide visa sponsorship for this role.
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Customer Service Advisor in Wolverhampton employer: The Big Phone Store
The Big Phone Store is an excellent employer, offering a dynamic work environment in Wolverhampton where creativity and data-driven strategies thrive. Employees benefit from generous perks such as staff discounts, a robust pension scheme, and up to 28 days of paid holiday, all while enjoying opportunities for professional growth and development within the affiliate marketing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Wolverhampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Big Phone Store. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Big Phone Store before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Wolverhampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Big Phone Store:Your cover letter is your chance to shine! Tell us why you want to work at The Big Phone Store specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Big Phone Store!
How to prepare for a job interview at The Big Phone Store
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
